question Add priority and activties to SP ticket in Community Central forum

Add priority and activties to SP ticket

Roshni1 — Tue, 22 Jul 2025 21:22:12 GMT

I have a requirement to add "Priorty" to the Service Portal page (see pic) and when an the Service Desk changes the priorty would like that to be updated in SP as well.

I am not able to find where to change this script. This is from a Record producer

I am not very good with scripting but hopefully it isn't too complicated to figure out.

Thank you all again

Re: Add priority and activties to SP ticket

Shruti — Wed, 23 Jul 2025 05:19:27 GMT

Hi,

1. Go to widget on the portal

2. Press Ctrl+right click and go to widget in editor

3. Go to the server script and add priority field to the highlighted line

Re: Add priority and activties to SP ticket

Roshni1 — Wed, 23 Jul 2025 15:31:45 GMT

Thank you that worked great