https://www.servicenow.com/community/community-central-forum/customer-remediation-tracking/m-p/2983507#M393 <P>Looking for advice on how Risk teams can track customer remediation efforts.&nbsp; Specifically, our Customer Remediation is currently tracked by Business Line Risk Groups. The Customer Remediation SMEs for each Business Line track these independently of each other from both a process and product perspective. Customer Remediation is when there is financial payment due to client, regulator, etc... post-Incident issue. Currently this is not tracked consistently in ServiceNow, outside of an Incident or Problem ticket being opened for a break/fix scenario.</P><P>&nbsp;</P><P>Risk is exploring how an Enterprise-Wide process could be implemented to track this information. Incident and Problem alone don't provide a solid tracking mechanism?&nbsp; &nbsp;Does anyone have recommendations on how we could consistently track these Customer Remediation impacts.&nbsp;</P><P><SPAN><SPAN class="">&nbsp;</SPAN></SPAN></P> Mon, 08 Jul 2024 13:48:48 GMT RosaWhiteUSB 2024-07-08T13:48:48Z https://www.servicenow.com/community/community-central-forum/customer-remediation-tracking/m-p/2983507#M393 <P>Looking for advice on how Risk teams can track customer remediation efforts.&nbsp; Specifically, our Customer Remediation is currently tracked by Business Line Risk Groups. The Customer Remediation SMEs for each Business Line track these independently of each other from both a process and product perspective. Customer Remediation is when there is financial payment due to client, regulator, etc... post-Incident issue. Currently this is not tracked consistently in ServiceNow, outside of an Incident or Problem ticket being opened for a break/fix scenario.</P><P>&nbsp;</P><P>Risk is exploring how an Enterprise-Wide process could be implemented to track this information. Incident and Problem alone don't provide a solid tracking mechanism?&nbsp; &nbsp;Does anyone have recommendations on how we could consistently track these Customer Remediation impacts.&nbsp;</P><P><SPAN><SPAN class="">&nbsp;</SPAN></SPAN></P> Mon, 08 Jul 2024 13:48:48 GMT https://www.servicenow.com/community/community-central-forum/customer-remediation-tracking/m-p/2983507#M393 RosaWhiteUSB 2024-07-08T13:48:48Z https://www.servicenow.com/community/community-central-forum/customer-remediation-tracking/m-p/2988767#M409 <P>FYI - Answer received...this functionality is part of FSO Pro OOB, not recommended for Incident and or Problem.&nbsp;&nbsp;</P> Fri, 12 Jul 2024 15:05:17 GMT https://www.servicenow.com/community/community-central-forum/customer-remediation-tracking/m-p/2988767#M409 RosaWhiteUSB 2024-07-12T15:05:17Z