ATF step configurations for CSM case created through email address

Community Alums — Thu, 24 Jul 2025 08:21:42 GMT

Hello All,

I want to configure ATF steps for CSM cases created through email address

note: emails addresses are stored in case routers not in the inbound actions

I created few ATF Steps to create case through email, As of now case is getting created but after creation i need to open case and need to validate assignment group field, channel is email, original email and state is new.

in the validation step i am facing failure not sure where i am missing can any one please help on this

below are the ATF steps which i configured

In the 3rd step i am getting failure

Thank you in advance.

question ATF step configurations for CSM case created through email address in Community Central forum

ATF step configurations for CSM case created through email address