question ATF step configurations for CSM case created through email address in Community Central forum

ATF step configurations for CSM case created through email address

Deepika Desai — Thu, 24 Jul 2025 12:13:17 GMT

Hello All,

I want to configure ATF steps for CSM cases created through email address

note: emails addresses are stored in case routers not in the inbound actions

I created few ATF Steps to create case through email, As of now case is getting created but after creation i need to open case and need to validate assignment group field, channel is email, original email and state is new.

in the validation step i am facing failure not sure where i am missing can any one please help on this

below are the ATF steps which i configured

In the 3rd step i am getting failure

Thank you in advance.

Re: ATF step configurations for CSM case created through email address

Sardash — Fri, 25 Jul 2025 05:58:27 GMT

@Deepika Desai - Can you please attach the Test Steps you have created as the images you have attached are not opening.

Re: ATF step configurations for CSM case created through email address

Deepika Desai — Mon, 28 Jul 2025 07:13:12 GMT

@Sardash

Let me re-share the images please find below

In the 3rd step i am getting error/ failure not sure where i am missing

Re: ATF step configurations for CSM case created through email address

Sardash — Tue, 29 Jul 2025 05:35:34 GMT

@Deepika Desai - No luck can you attach again. Not able to open the images