https://www.servicenow.com/community/community-central-forum/is-the-virtual-agent-in-cms-is-agent-based-license-or-just/m-p/3333439#M3946 <P>Is the Virtual agent in CMS is agent based license or just Application based</P><P>&nbsp;</P><P>If we are enabling the Virtual agent in CSM will it charged based on the agents or one time application plugin installation</P> Thu, 24 Jul 2025 12:57:39 GMT Vishal Kulkarni 2025-07-24T12:57:39Z https://www.servicenow.com/community/community-central-forum/is-the-virtual-agent-in-cms-is-agent-based-license-or-just/m-p/3333439#M3946 <P>Is the Virtual agent in CMS is agent based license or just Application based</P><P>&nbsp;</P><P>If we are enabling the Virtual agent in CSM will it charged based on the agents or one time application plugin installation</P> Thu, 24 Jul 2025 12:57:39 GMT https://www.servicenow.com/community/community-central-forum/is-the-virtual-agent-in-cms-is-agent-based-license-or-just/m-p/3333439#M3946 Vishal Kulkarni 2025-07-24T12:57:39Z https://www.servicenow.com/community/community-central-forum/is-the-virtual-agent-in-cms-is-agent-based-license-or-just/m-p/3333571#M3949 <P>It will be good to check with your company's servicenow POC for licensing.</P> Thu, 24 Jul 2025 14:12:12 GMT https://www.servicenow.com/community/community-central-forum/is-the-virtual-agent-in-cms-is-agent-based-license-or-just/m-p/3333571#M3949 Raghav Sharma24 2025-07-24T14:12:12Z