question Regarding flow designer in Community Central forum

Regarding flow designer

venkyk1309 — Fri, 25 Jul 2025 12:41:39 GMT

Hello everyone,

I need a description in my ritm which should same like as catalog item description. When i used dot walk for it in my flow designer i am getting the description with html tags in ritm description.

Could you please share how can i proceed with that , if script need for can you please provide the script for it.

Thanks in advance.

Re: Regarding flow designer

anshul_goyal — Fri, 25 Jul 2025 13:09:14 GMT

@venkyk1309,

Use below script to avoid HTML tags:

var ritm = new GlideRecord('sc_req_item'); if (ritm.get(fd_data.trigger.request_item.sys_id)) { var catItem = ritm.cat_item.getRefRecord(); // dot-walk to catalog item if (catItem && catItem.description) { var strippedDescription = catItem.description.replace(/<[^>]*>?/gm, ''); // Remove HTML tags return strippedDescription; } }

Please mark my response as Accepted and Helpful for future references.

Thanks

Re: Regarding flow designer

Ankur Bawiskar — Fri, 25 Jul 2025 13:19:55 GMT

@venkyk1309

Catalog item description field is HTML type, RITM description field is String type

so you will have to strip the HTML tags and then add

Do this

1) create a flow variable of type String

2) then use Set Flow Variable logic and strip the HTML tags using script and set in that flow variable

var itemDescription = fd_data.trigger.request_item.description.toString(); itemDescription = itemDescription.replace(/<[^>]*>/g, ''); return itemDescription;

3) then use "Update Record" flow action and use this flow variable to set the RITM->Description

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Regarding flow designer

AniketC85155510 — Fri, 25 Jul 2025 13:23:59 GMT

Hello @venkyk1309 ,

Yeah , you can use script insted of dot walk to set the description same as Cat Item by removing the HTML tags, just use the code below for besides desc ....

var catItem = fd_data.trigger.request_item.cat_item; var desc = catItem.description; // Strip HTML tags from the description if (desc) { var strippedDesc = desc.replace(/<[^>]*>/g, '').trim(); return strippedDesc; } return '';

Final Output:

this will work just fine, I just tested the same and also let me know if you are able to see the Screenshots or not if you face any issues, seems like there is been the issue with screenshots ....

🔹 Please mark ✅ Correct if this solves your query, and 👍 Helpful if you found the response valuable.

Best regards,
Aniket Chavan
🏆 ServiceNow MVP 2025 | 🌟 ServiceNow Rising Star 2024

Re: Regarding flow designer

Ankur Bawiskar — Mon, 28 Jul 2025 03:14:53 GMT

@venkyk1309

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Regarding flow designer

venkyk1309 — Mon, 28 Jul 2025 06:49:54 GMT

@Ankur Bawiskar
Thankyou for your response
In my case i need a catalog item description you have give description of request_item.description
I got my solution Ankur thank you for your response that also helped me in other way
Have a good day...!

Regards,
Venkatesh

Re: Regarding flow designer

venkyk1309 — Mon, 04 Aug 2025 12:11:13 GMT

Hello @AniketC85155510 ,

It is working fine, if the caller language is English if the caller language is different (Dutch, German, French) it is not working still we are getting in English description only.

Thanks

Re: Regarding flow designer

venkyk1309 — Tue, 05 Aug 2025 06:42:07 GMT

Hello @AniketC85155510

I have used the script which you have provided it is working fine for the user whose language is English, the description is auto populating in English itself. While the user language is not English means (German, French, Dutch) the description field is populating in English only.

Note: 1. My maintain item is translated and it has translated texts as well.
2. When i impersonated the user, whose language is not English i can in the portal the description is visible in their language.