exlude info message for workspace

jai281997 — Sun, 14 Jul 2024 18:11:15 GMT

Hello everyone
i have created a display businees rule to get info message on incident when priority level is low, but

the info message is working on global now am trying to exclude this message for service operations workspace how can i acheive this?
Thank you!

Re: exlude info message for workspace

Mark Manders — Mon, 15 Jul 2024 06:52:45 GMT

For starters: why not put the message triggered through a BR in the message field ('Actions' tab)?

But for your requirement: create a scripted UI policy to show a message. You can apply a view to that.

Or try something like this, although it can be buggy:

(function executeRule(current, previous /*null when async*/) { var sessionURL = gs.getSession().getUrlOnStack(); // Check if the URL contains the Service Operations Workspace path if (sessionURL.indexOf('sow') > -1) { return; } message code })(current, previous);

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exlude info message for workspace

Re: exlude info message for workspace