question Cannot Login to PDI Instance after Resetting Password through Developer Website in Community Central forum

Cannot Login to PDI Instance after Resetting Password through Developer Website

Eric Bardon — Wed, 06 Aug 2025 02:42:53 GMT

After changing my PDI password through the developer website, I cannot login using the new credentials provided. Already tried opening in other browsers and asked help to other people in loggin in my instance but it still does not work.

Re: Cannot Login to PDI Instance after Resetting Password through Developer Website

J Siva — Wed, 06 Aug 2025 02:56:04 GMT

Hi @Eric Bardon
Is it throwing any errors? Also, how are you trying to open your instance? directly using the instance URL, or through the Dev Portal by clicking the 'Start building' button?

Regards,
Siva

Re: Cannot Login to PDI Instance after Resetting Password through Developer Website

Eric Bardon — Wed, 06 Aug 2025 02:58:07 GMT

Hello @J Siva , I am only receiving the "User name or password invalid" error. Also tried it to access it through the "Start building button" and directly using the instance URL.

Re: Cannot Login to PDI Instance after Resetting Password through Developer Website

Bhuvan — Wed, 06 Aug 2025 03:00:57 GMT

@Eric Bardon

Go to https://developer.servicenow.com/dev.do#!/

Navigate to user profile at the right top -> Instance Action -> Manage Instance Password to display admin credentials to login to PDI.

Thanks,

Bhuvan

Re: Cannot Login to PDI Instance after Resetting Password through Developer Website

J Siva — Wed, 06 Aug 2025 03:20:20 GMT

@Eric Bardon It's strange..
Reset the password and try again..

Re: Cannot Login to PDI Instance after Resetting Password through Developer Website

AndersBGS — Wed, 06 Aug 2025 05:37:49 GMT

Hi @Eric Bardon ,

If you can't access your PDI with the new password directly, then go through https://developer.servicenow.com/dev.do#!/home to see your password or reset it once again.

Re: Cannot Login to PDI Instance after Resetting Password through Developer Website

stevemarkovick — Tue, 19 Aug 2025 16:09:56 GMT

I’ve run into similar issues after resetting a PDI password. Sometimes it’s just a browser cache problem, so clearing cookies or trying incognito mode helps. Other times, the reset doesn’t fully apply, and you need to request another reset email. If nothing works, opening a ticket with ServiceNow support is usually the fastest way to regain access.

Re: Cannot Login to PDI Instance after Resetting Password through Developer Website

Bill Ye Zhang — Fri, 17 Oct 2025 15:47:32 GMT

Hi Eric,

Try disabling Account Recovery under Multi-Provider SSO > Account Recovery > Properties. It worked for me.

Reference: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2072497