question Re: How can I store replied email body content to work notes using reply inbound email action in ser in Community Central forum

How can I store replied email body content to work notes using reply inbound email action in service

Praju_123 — Mon, 28 Apr 2025 13:50:32 GMT

For the Card Disputes task table, I have created two notifications. These notifications will be sent to the user in the 'Created by' field. If the user replies to these notifications, I want to capture the attachment and email body template into the work notes field. How can I do this?

Re: How can I store replied email body content to work notes using reply inbound email action in ser

Ankur Bawiskar — Mon, 28 Apr 2025 13:56:34 GMT

@Praju_123

whenever any user replies to email you can copy the incoming email body into comments field

This happens using the watermark

Why are you querying the table?

You can simply use current object as system will already know what's the target record as it matches the watermark

This happens in OOTB inbound action for incident as well

This line does the job, you can use the same in your script

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: How can I store replied email body content to work notes using reply inbound email action in ser

Ankur Bawiskar — Wed, 28 May 2025 11:25:15 GMT

@Praju_123

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: How can I store replied email body content to work notes using reply inbound email action in ser

Ankur Bawiskar — Thu, 07 Aug 2025 13:29:54 GMT

@Praju_123

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.