question Email redirection to ESC Portal in Community Central forum

Email redirection to ESC Portal

Aswin Chandras1 — Wed, 17 Jul 2024 12:05:11 GMT

Hi All,

I have a email template there I need to add the link of the approval record which should redirect to the ESC portal.

I have tried mail script but it is not coming properly. Instead of native approver should see the information in ESC portal on click of the link.

var url = '<a href="' + gs.getProperty('glide.servlet.uri') + 'esc?id=ticket&table=' + current.sys_class_name + '&sys_id=' + current.sys_id + '">Link</a>';

template.print(url);

Thanks.

Re: Email redirection to ESC Portal

Omkar Kumbhar — Wed, 17 Jul 2024 12:11:54 GMT

Hello @Aswin Chandras1 ,

Please check out this link

https://www.servicenow.com/community/employee-center-forum/url-in-an-email-notification-to-esc-view-of-an-approval-task/m-p/2490135

Thank you,

Omkar

Re: Email redirection to ESC Portal

Kieran Anson — Wed, 17 Jul 2024 12:17:47 GMT

I'd recommend looking at the OOB request_approval mail script which is provided by the Employee Center package. In particular, navigating to hrm_todo rather than ticket, to have a consistent approval experience