question Service now instance in Community Central forum

Service now instance

liberokaran — Mon, 25 Aug 2025 09:33:39 GMT

Hi everyone, Is service instance unavailable today as I am not able to access it.

Re: Service now instance

GlideFather — Mon, 25 Aug 2025 13:37:43 GMT

Hi @liberokaran,

can you please specify what do you mean "unavailable"?

Share some of the (error) message, there can be several reasons:

AES - missing role,
instance is hibernating - just wake it and wait,
instance is under maintenance - wait just a bit more,
...

Please to answer you better, it's crucial to know more details...

But however you can navigate to the link below and you will see your instance status

https://developer.servicenow.com/dev.do

Re: Service now instance

Nikhil Bajaj9 — Tue, 26 Aug 2025 07:57:28 GMT

Hi @liberokaran ,

Are you talking about PDI? If yes, it is availabel and working. Can you please provide more details and screenshot so that we can understand your issue?

Regards,

Nikhil Bajaj

Re: Service now instance

liberokaran — Tue, 26 Aug 2025 03:54:00 GMT

Thank you for the solution but unfortunately I have to request new PDI as the exisiting one is showing under maintenance from long time.

Re: Service now instance

GlideFather — Mon, 01 Sep 2025 13:18:58 GMT

Hi @liberokaran,

Is this issue resolved, or what remains to be done?

Re: Service now instance

Creejon — Mon, 01 Sep 2025 13:23:04 GMT

Working fine for me.