question How to change the value of due_date in sysapproval_approver in Community Central forum

How to change the value of due_date in sysapproval_approver

SotaT — Wed, 27 Aug 2025 07:56:29 GMT

The due_date in sysapproval_approver currently has the same value as created. I want to change this. Where can I change it?

Re: How to change the value of due_date in sysapproval_approver

J Siva — Wed, 27 Aug 2025 08:03:56 GMT

Hi @SotaT
If it's created using "Ask For Approval" action, please chcek out the below document..
https://developer.servicenow.com/dev.do#!/learn/learning-plans/xanadu/new_to_servicenow/app_store_learnv2_flowdesigner_xanadu_configuring_the_ask_for_approval_action

Regards,
Siva

Re: How to change the value of due_date in sysapproval_approver

Bhuvan — Wed, 27 Aug 2025 08:22:28 GMT

@SotaT

You can follow below steps to update the action to include custom logic for due date.

Below is a sample from 'time-off request' flow,

https://www.servicenow.com/docs/bundle/zurich-it-service-management/page/product/configurable-workforce-optimization-itsm/task/configure-time-off-shift-swap-approval-flows.html

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

Re: How to change the value of due_date in sysapproval_approver

Raghav Sharma24 — Wed, 27 Aug 2025 08:26:47 GMT

How are these approvals being triggered?

If you are using flow designer, the ask for approval action has the option to set the due data, did you try that.

Re: How to change the value of due_date in sysapproval_approver

SotaT — Wed, 27 Aug 2025 08:34:41 GMT

@Raghav Sharma24 @Bhuvan @J Siva

It is generated within the flow by the Ask For Approval action.

Re: How to change the value of due_date in sysapproval_approver

J Siva — Wed, 27 Aug 2025 08:51:34 GMT

@SotaT cool, then check out the doc which i've shared. It explains how to configure approval due date in the "Ask for approval" action.

Re: How to change the value of due_date in sysapproval_approver

Raghav Sharma24 — Wed, 27 Aug 2025 08:54:23 GMT

You can configure due date in approval action in flow designer? Did you try thta?

Re: How to change the value of due_date in sysapproval_approver

Bhuvan — Wed, 27 Aug 2025 09:04:04 GMT

@SotaT

You can follow the steps I provided for sample Flow where they are updating due date based on different conditions.

You can edit your flow, update the action and set the due date field based on your requirement and test with a sample record to confirm it is working as expected.

If you need help with editing the flow, please share details of your flow & action.

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

Re: How to change the value of due_date in sysapproval_approver

Bhuvan — Thu, 28 Aug 2025 06:48:36 GMT

@SotaT

Did you get a chance to review this ?

If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan