question Help Needed: Open Request Details in ServiceNow Using Unique ID in Community Central forum

Help Needed: Open Request Details in ServiceNow Using Unique ID

edneyimme — Mon, 01 Sep 2025 05:45:28 GMT

I need to open a request details page in ServiceNow from another application. However, I only have the Unique ID (not the sys_id).

The goal is for the external application to open the ServiceNow details page by passing the Unique ID as a parameter. In ServiceNow, I want to use that Unique ID to search for the corresponding record, retrieve its sys_id, and then redirect to the correct details page.

I tried implementing this using a UI Page, but I wasn’t successful.

Does anyone have suggestions or guidance on how to achieve this?

Re: Help Needed: Open Request Details in ServiceNow Using Unique ID

Ankur Bawiskar — Mon, 01 Sep 2025 06:55:07 GMT

@edneyimme

I believe there would be lot of customization for this.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Help Needed: Open Request Details in ServiceNow Using Unique ID

edneyimme — Mon, 01 Sep 2025 07:41:25 GMT

Yes, maybe, and we are ready to do that.

i am just not aware what is needed.

Re: Help Needed: Open Request Details in ServiceNow Using Unique ID

Ankur Bawiskar — Mon, 01 Sep 2025 07:52:41 GMT

@edneyimme

you will have to play with the redirection logic I believe.

Role based redirection with SPEntryPage

If my response helped please mark it correct and close the thread so that it benefits future readers.