question Record producer meta is not working in ESC portal in Community Central forum

Record producer meta is not working in ESC portal

may13 — Mon, 01 Sep 2025 05:52:23 GMT

Hello team,

for global search in the ESC portal, I added some keywords in the Meta field of the record producer. For example, for the record producer named Flexible Work Arrangement, I added the following keywords in the Meta field: flexible work arrangement, flexible, work arrangement, arrangement. However, I am facing an issue — when I search using any one of the above keywords, the record producer does not appear. For some record producers, the search works fine, but for others, it does not.

Re: Record producer meta is not working in ESC portal

Ankur Bawiskar — Mon, 01 Sep 2025 06:04:12 GMT

@may13

Did you clear instance cache using cache.do and then logout and login?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Record producer meta is not working in ESC portal

may13 — Mon, 01 Sep 2025 06:06:13 GMT

@Ankur Bawiskar yes i have cleared cache but still its not working

Re: Record producer meta is not working in ESC portal

Ankur Bawiskar — Mon, 01 Sep 2025 06:26:13 GMT

@may13

check if "No search" is marked as True for that record producer

Try to reindex using this

Navigate to System Definition > Text Indexes, find the relevant table (catalog item), and click "Regenerate Text Index".

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Record producer meta is not working in ESC portal

Shashank_Jain — Mon, 01 Sep 2025 07:12:17 GMT

@may13 ,

1. Try the same in incognito mode once and see if it works.

2. Clear the cache and then check.

3. If it still doesn't work - try following :

a. Out of Box we have property "glide.ts.max_wildcard_expansion", which sets the maximum number of matches for a wildcard term that are allowed as unambiguous. Because, there are over 500, the search returns no results. Modify property and set to a higher threshold.

b. You can also go through this link - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1756910 .

Hope it helps!

Re: Record producer meta is not working in ESC portal

kaushal_snow — Mon, 01 Sep 2025 08:41:32 GMT

Hi @may13 ,

>> If a Record Producer isn’t part of any Topic, it might be excluded from search results even if the meta keywords are correct.

>> If your instance uses AI Search, note that by default, the Meta field is ignored for Record Producers and KB articles. That means your keywords won’t be used in search results unless you adjust it.

>> Regenerate Text Indexes for Both Metadata and Task Tables (Navigate to System Definition → Text Indexes, regenerate indexes for both tables to ensure your metadata is fully searchable)

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.

Re: Record producer meta is not working in ESC portal

Ankur Bawiskar — Tue, 20 Jan 2026 10:07:56 GMT

@may13

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Re: Record producer meta is not working in ESC portal

balakrishna — Tue, 10 Mar 2026 05:27:39 GMT

Hi @kaushal_snow , is there any scheduled job that run daily for text indexes ?