question Re: How to Change the Home Settings in Service Operations Workspace in Community Central forum

How to Change the Home Settings in Service Operations Workspace

SotaT — Mon, 01 Sep 2025 07:04:04 GMT

The dashboard displayed on the Service Operations Workspace Home is set to “Overview” by default. I would like to change this. Is there a way to modify the default setting? I would appreciate your guidance on this matter.

Re: How to Change the Home Settings in Service Operations Workspace

Ankur Bawiskar — Mon, 01 Sep 2025 07:14:23 GMT

@SotaT

what you want to change?

You can change the dashboard on that landing page.

But remember that landing page is OOTB and you cannot edit that.

You will have to make a copy of that and then update the dashboard you want to see in the new landing page.

check this

Adding a Custom Classic UI Dashboard to the Service Operations Workspace Landing Page

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Re: How to Change the Home Settings in Service Operations Workspace

SotaT — Mon, 01 Sep 2025 07:21:33 GMT

@Ankur Bawiskar

I want to check where the initial values for the dashboard are set.

Re: How to Change the Home Settings in Service Operations Workspace

Ankur Bawiskar — Mon, 01 Sep 2025 07:31:11 GMT

@SotaT

Steps

1) left nav -> UI Builder

2) open SOW
3) Open This landing page "Service desk landing page PAR SNC"

4) I made a copy of that and then checked the sysId on Right side and it's for the Overview dashboard

f671f450477bca5096bc6095d36d43d7 and table is "par_dashboard"

5) check below screenshots

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Re: How to Change the Home Settings in Service Operations Workspace

AndersBGS — Mon, 01 Sep 2025 19:17:07 GMT

Hi @SotaT ,

you can create a new experience if you would like to show something else.

Re: How to Change the Home Settings in Service Operations Workspace

SotaT — Tue, 02 Sep 2025 00:50:28 GMT

@AndersBGS @Ankur Bawiskar

Could you explain the difference between the following?
Does this mean the dashboard displayed changes depending on the user?
・Tier1 Default Dashboard
・Tier2 Default Dashboard

Re: How to Change the Home Settings in Service Operations Workspace

Ankur Bawiskar — Tue, 02 Sep 2025 02:47:18 GMT

@SotaT

I am not very sure on that and will have to explore on this further if time permits.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: How to Change the Home Settings in Service Operations Workspace

SotaT — Tue, 02 Sep 2025 03:26:06 GMT

Could you please tell me?

Re: How to Change the Home Settings in Service Operations Workspace

AndersBGS — Tue, 02 Sep 2025 05:33:17 GMT

Hi @SotaT ,

Yes, you can create an experience for user group XYZ. hence, group XYZ would see one dashboard / landing page where other users would see another.

Re: How to Change the Home Settings in Service Operations Workspace

Ankur Bawiskar — Tue, 02 Sep 2025 05:37:30 GMT

@SotaT

I am not sure if I would get that much time.

But I believe I answered your original question about how and from where it comes.

You can also deep dive and explore on your own to cater for your requirement.

If my response helped please mark it correct and close the thread so that it benefits future readers.