https://www.servicenow.com/community/community-central-forum/welcome-to-service-now-micro-certification-task-4/m-p/2994964#M450 <P>I am having an issue with this task.&nbsp;</P><P>These are the directions. I don't fully understand</P><P><SPAN>Populate and arrange the VTB</SPAN></P><DIV><SPAN>1.Navigate to your favorited item: <STRONG>My Incidents</STRONG></SPAN></DIV><DIV><SPAN>2.Select the 3 <STRONG>On Hold</STRONG> incidents (INC0000054, INC0000017, and INC0010005) and use the <STRONG>Actions on selected rows</STRONG> feature to add them to your VTB.</SPAN></DIV><DIV><SPAN>3.View your VTB and <STRONG>move the 3 On Hold</STRONG> incidents to the <EM>On Hold</EM> lane.</SPAN></DIV><DIV><SPAN>4.Navigate back to your favorited item: My Incidents</SPAN></DIV><DIV><SPAN>5.<STRONG>Filter out</STRONG> the On Hold incidents.</SPAN></DIV><DIV><SPAN>6.Use the Select All feature to add the remaining incidents to the In Progress lane of your VTB.</SPAN></DIV><P>&nbsp;</P> Sat, 20 Jul 2024 14:27:40 GMT MelanieNicole 2024-07-20T14:27:40Z https://www.servicenow.com/community/community-central-forum/welcome-to-service-now-micro-certification-task-4/m-p/2994964#M450 <P>I am having an issue with this task.&nbsp;</P><P>These are the directions. I don't fully understand</P><P><SPAN>Populate and arrange the VTB</SPAN></P><DIV><SPAN>1.Navigate to your favorited item: <STRONG>My Incidents</STRONG></SPAN></DIV><DIV><SPAN>2.Select the 3 <STRONG>On Hold</STRONG> incidents (INC0000054, INC0000017, and INC0010005) and use the <STRONG>Actions on selected rows</STRONG> feature to add them to your VTB.</SPAN></DIV><DIV><SPAN>3.View your VTB and <STRONG>move the 3 On Hold</STRONG> incidents to the <EM>On Hold</EM> lane.</SPAN></DIV><DIV><SPAN>4.Navigate back to your favorited item: My Incidents</SPAN></DIV><DIV><SPAN>5.<STRONG>Filter out</STRONG> the On Hold incidents.</SPAN></DIV><DIV><SPAN>6.Use the Select All feature to add the remaining incidents to the In Progress lane of your VTB.</SPAN></DIV><P>&nbsp;</P> Sat, 20 Jul 2024 14:27:40 GMT https://www.servicenow.com/community/community-central-forum/welcome-to-service-now-micro-certification-task-4/m-p/2994964#M450 MelanieNicole 2024-07-20T14:27:40Z https://www.servicenow.com/community/community-central-forum/welcome-to-service-now-micro-certification-task-4/m-p/2995095#M452 <P>Does the lab simulator allow you to validate the task? It should tell you what you've done wrong.</P><P>All your doing for this task it sounds like is moving incidents between lanes in visual task boards and after moving them it should be reflected in the My&nbsp; incident list</P> Sun, 21 Jul 2024 07:47:11 GMT https://www.servicenow.com/community/community-central-forum/welcome-to-service-now-micro-certification-task-4/m-p/2995095#M452 Community Alums 2024-07-21T07:47:11Z