question Unable to proceed in course further, due to filter not working in lab instance in Community Central forum

Unable to proceed in course further, due to filter not working in lab instance

vanshkhandelwal — Mon, 08 Sep 2025 09:13:58 GMT

I am currently doing the associate system administrator, course in service now and facing an issue with one of the tasks. A filter is not working properly due to which I am unable to complete the task and since most of the task interconnected, I am unable to proceed further as well.
I checked with my colleagues and they were able to complete it without any problem. Could you please guide me on this?

Thanks and Regards

Vansh

Re: Unable to proceed in course further, due to filter not working in lab instance

GlideFather — Tue, 09 Sep 2025 10:32:41 GMT

Hi @vanshkhandelwal,

please share some screenshots. Optimally what was required and what did you do...

Was it required impersonating? When you validate your task and upon failure there are some hints where to look at, please share this as well...

From your description it's not cleat "something isn't working but your colleague had no problem" - that's not enough to help you 😞

Re: Unable to proceed in course further, due to filter not working in lab instance

Nikhil Bajaj9 — Tue, 09 Sep 2025 10:49:06 GMT

Hi @vanshkhandelwal ,

Please share more details, where you got stuck and share screenshots as well.