question Collaborate Icon not visible in Service operation workspace in Community Central forum

Collaborate Icon not visible in Service operation workspace

ajayrakam — Mon, 08 Sep 2025 10:08:56 GMT

Collaborate Icon not visible in-Service operation workspace, I have installed cn_com_notify plagin as well but still not visible for me.

I need bellow option

Ankur Bawiskar — Mon, 08 Sep 2025 10:22:03 GMT

that option is not shown when you impersonate any user.

Is the setup properly configured for Office 365?

was this showing up earlier and you recently upgraded?

Is it not showing for all users or some users?

If my response helped please mark it correct and close the thread so that it benefits future readers.

ajayrakam — Mon, 08 Sep 2025 10:57:17 GMT

Is the setup properly configured for Office 365?

was this showing up earlier and you recently upgraded?
No

ajayrakam — Mon, 08 Sep 2025 10:57:49 GMT

Is that related to Plugin

ajayrakam — Mon, 08 Sep 2025 11:33:53 GMT

Is the setup properly configured for Office 365?
Yes

Ankur Bawiskar — Mon, 08 Sep 2025 12:56:49 GMT

If it's not showing for any user including admin then definitely some issue with the plugin setup.

Did you clear instance cache using cache.do and then logout and login?

If my response helped please mark it correct and close the thread so that it benefits future readers.