question Re: Career path for Customer Success Manager in Service Now in Community Central forum

Career path for Customer Success Manager in Service Now

rohit24rawat — Mon, 08 Sep 2025 15:35:19 GMT

Hello Everyone,

I'm currently holding 7 years on experience in Customer Success and now wanted to shift my career in ServiceNow domain.

Can someone please help we with the learning path I can opt or any certification that might help me grow in this field.

Thanks
Rohit Rawat

Re: Career path for Customer Success Manager in Service Now

GlideFather — Mon, 08 Sep 2025 22:20:04 GMT

Hi @rohit24rawat, absolutely!

I have this copypaste text for similar occasions and please refer to the following links highlighted in green, you can combine between them and it will give you thousands of learning opportunities!

There are two great places to start:

1. ServiceNow University

Get Started with ServiceNow University
Learn about ServiceNow and earn badges, points, certificates, and improve your rank.
Most courses are free, only a few are paid.
Start with the "Welcome to ServiceNow " training, it's fun and gives you your first certificate!
The most important first certificate is Certified System Administrator (CSA), useful for almost any ServiceNow role.
Trainings at the SN University provide temporary lab instances with pre-installed plugins and apps.

Career Journeys:

System Admin
App Developer
Platform Owner
Implementer
Technical Project Manager
Business Process Analyst
Support Specialist

ServiceNow credentials:

App Specialist
Architect
Developer
Implementer
Pre-sales Expert
Sales Expert
System Admin

To learn more about trainings:

[ServiceNow University] - Vouchers eligibility, Free Trainings, Paid Exams and Payments | FAQs

2. Developer Portal

Request your Personal Developer Instance (PDI) — your own ServiceNow sandbox to practice safely.
You can try almost everything for free (except a few advanced features like AI).
Explore guides, tutorials, blogs, and documentation to learn more.

Learning Plan ServiceNow Administrator:

Learn admin skills to move into app development.

• Includes 13 short, self-paced modules.

Re: Career path for Customer Success Manager in Service Now

Bhuvan — Tue, 09 Sep 2025 00:36:24 GMT

@rohit24rawat

Check if you want to take on a Technical role or Sales role. If you are targeting Sales or Pre-Sales domain, I would recommend to go through Pre-Sales and Sales courses from ServiceNow University as your expertise would come in handy. If you would like to opt developer path, you can refer below

Go through ServiceNow fundamentals on-demand course and get certified in ServiceNow CSA.

https://learning.servicenow.com/lxp/en/now-platform/certified-system-administrator-csa-learning-path...

You can go through scripting and development concepts as it would help you with any ServiceNow modules that you would be working in future,

https://developer.servicenow.com/dev.do#!/learn/learning-plans/zurich

https://developer.servicenow.com/dev.do#!/learn/courses/zurich/app_store_learnv2_scripting_zurich_sc...

Make use of your PDI to full extent to practice what you learn as hands-on would be the most essential part of your learning phase

https://developer.servicenow.com/dev.do#!/guides/zurich/developer-program/pdi-guide/personal-develop...

https://learning.servicenow.com/

Developer learning plans are easier to understand the modules compared to official documentation and would recommend to start learning in phases, start with New to ServiceNow and later ServiceNow Administration followed by ServiceNow Application Developer,

https://developer.servicenow.com/

Go through ITSM and Application Development Fundamentals on-demand courses and get certified in CIS-ITSM and CAD.

If you need any help, you can post in communities and experts can guide you. There are lots of YouTube videos available depending on your topic of interest and thousands of useful blogs available in ServiceNow communities. You can search in communities and YouTube and follow what suits your learning style the best.

Congratulations on your ServiceNow journey !

If this helped to answer your query, please mark it helpful & accept the solution. As per community guidelines, you can accept more than one answer as accepted solution.

Thanks,

Bhuvan

Re: Career path for Customer Success Manager in Service Now

Nikhil Bajaj9 — Tue, 09 Sep 2025 01:11:21 GMT

Hi @rohit24rawat ,

You should be well aware about the concepts of ServiceNow admin so create account on servicenow university. Create a PDi and practice on that - You should cover all platform core features like- User management, ITSM modules (Indcident mgmt, Problem Mgmt, Change Mgmt, Knowledge mgmt, Service Mgmt) Reporting, Dashbaords, Catalogs, workflow etc.

Starting point should be from Servicenow University:-

1- Welcome to Servicenow Course

2- Welcome to ServiceNow Micro Certification (Free)

3- ServiceNow Admin fundamentals (Required for CSA- Training is free but for voucher you need to pay - If you are in India, you can get 50% discount- go through the below article) - https://www.servicenow.com/community/training-and-certifications/only-for-indian-students-csa-at-50-...

4- Once done then Start with Scripting [Client side, server side] for developer role.

Free resources for your journey -

1. developer.servicenow.com -- > Learn

2. Serviecnow University

3. Servienow Community - read answers given by experts and ask your queries here

4. Youtube channels like- Learn&GrowtogetherwithAtulG (CSA Batch 16) , SAASwithservicenow, Basico Servicenow etc

5. Once CSA is done - you can start Technical Project Manager journey or BPC (Business Process Consultant Journey) -as we dont have any customer success Journey is Servicenow.

6. Once CSA done- Learn CSM [Customer Service Management]

Certification - 1) Welcome to servicenow Micro certification

2) CSA

3) CIS - CSM

Good luck and if you have any further query (Once you start definitely you will have multiple queries) so you can ping any of us. Being a servicenow Trainer, will be happy to assist you.

Re: Career path for Customer Success Manager in Service Now

GlideFather — Fri, 12 Sep 2025 10:34:13 GMT

Hi @rohit24rawat,

have you found any of the links above helpful? Let me know what do you think about it

Re: Career path for Customer Success Manager in Service Now

Nikhil Bajaj9 — Fri, 12 Sep 2025 12:14:10 GMT

Hi @rohit24rawat ,

Have you got opportunity to review our answers? If yes, please mark our answers as solution accepted and close the thread, this will help future readers as well.