question Service Operations Workspace knowledgebase for fulfillers in Community Central forum

Service Operations Workspace knowledgebase for fulfillers

DP1970 — Tue, 09 Sep 2025 01:33:34 GMT

I am an application support and have got a task to create a KB on how to setup Service Operations Workspace for fullfillers.
Points to cover:
What do you see.
How to setup - My List
What options are available.
Advantages to use SOW.

Re: Service Operations Workspace knowledgebase for fulfillers

Kristian Maiora — Tue, 09 Sep 2025 01:53:38 GMT

Hi @DP1970 . I'm a little confused. Are you asking for a KB regarding the benefits of SOW?

Re: Service Operations Workspace knowledgebase for fulfillers

DP1970 — Tue, 09 Sep 2025 02:19:00 GMT

How to setup list and benefits to use SOW.

Re: Service Operations Workspace knowledgebase for fulfillers

DP1970 — Thu, 11 Sep 2025 22:22:37 GMT

Hi Kristian,

We are in Xanado version of Service Now at the moment and going to upgrade soon to Zurich. I want to make a KB on how to use Service Operations Workspace and how to create different list under My List so fulfillers can make their life easy and work efficiently.

I wanted to check if you have any KB's that can assist me to work on this.

Appreciate your help.

Regards,

Devangini

Regards,

Devangini