question Re: Certification Status Issue in Community Central forum

Certification Status Issue

PrajjvalSiG — Wed, 10 Sep 2025 17:12:52 GMT

Hello Everyone,

Can someone please guide why I can not see my certifications status and Cert no in the webassessor account which is associated with my personal email ID. please find attached snip for reference.

I tried to see my certifications status in ServiceNow University(Learning portal) as well, which is associated with my organization ID as I have associated my ServiceNow University(Learning portal) to my webassessor account(personal email), still in ServiceNow University as well I can not see the certification status.

Thanks,

Prajjval

Re: Certification Status Issue

GlideFather — Wed, 10 Sep 2025 19:40:25 GMT

Hi @PrajjvalSiG,

What certificate was it? The Webassessor only shows mainline (CSA, CAD, CISs etc) and micro-certs.

The others are called badges and can be found here (just scroll down) :

https://learning.servicenow.com/now/lxp/learning-dashboard

To verify your certifications, navigate to this official page:

https://partnerportal.service-now.com/partnerhome?id=verify_certificate
- Search for your name, there you will see your active certifications.
- It might be possible that you had more accounts and perhaps you merged them, sometimes merging is not 100 % correct.
- Under the link above, you will see how many profiles are associated with your name.

If you took it in less than 24 hours ago, it might need some time to start being visible, if you took it in the past, then have you taken the corresponding Delta exam (yearly you need to keep your cert active) but I guess you would see your credentials just with expired status.

In case of issues, create a case for ServiceNow University team:

https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home

Please let me know what is missing and I can help you decide whether it's correct or not...

Re: Certification Status Issue

Nikhil Bajaj9 — Thu, 11 Sep 2025 01:37:38 GMT

Hi @PrajjvalSiG ,

Webassessor is suggesting that you completed your certification on Feb 2025 so these should be Active now. When you will navigate to servicenow university and your certifications are due for renew/delta then it will show you "At risk" and you will get email as well in advance when delta is required. You can check status of your certifications from here as well - https://partnerportal.service-now.com/partnerhome?id=verify_certificate&_ga=2.228491805.1402443583.1757212325-1397301801.1757212325

Re: Certification Status Issue

PrajjvalSiG — Thu, 11 Sep 2025 10:09:00 GMT

Hi @GlideFather ,

I was trying to find for CSA and CIS-SAM and even in the partner portal I can see both of my certifications are visible but my issue is why their status are not visible in the Webassessor account.

Re: Certification Status Issue

Bhuvan — Thu, 11 Sep 2025 10:23:31 GMT

@PrajjvalSiG

You can check certification status from below link,

https://learning.servicenow.com/now/lxp/view-all/achievements/mainline-certifications

ServiceNow redesigned their Now Learning page and rebranded as ServiceNow University. Earlier certifications were showing Current or Active, At Risk, Expired Status which is no longer the case. Check and make sure your certification is Current and that should be fine

When delta exams are available for Zurich release, complete it to keep your certifications current.

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

Re: Certification Status Issue

NityaB161013953 — Thu, 11 Sep 2025 10:27:29 GMT

Hi @PrajjvalSiG ,

The Webassessor only shows mainline (CSA, CAD, CISs etc) and micro-certifications.

The others are called badges and can be found here (just scroll down) :

https://learning.servicenow.com/now/lxp/learning-dashboard

To verify your certifications, navigate to this official page:

https://partnerportal.service-now.com/partnerhome?id=verify_certificate
- Search for your name, there you will see your active certifications.
- It might be possible that you had more accounts and perhaps you merged them, sometimes merging is not 100 % correct.
- Under the link above, you will see how many profiles are associated with your name.

Re: Certification Status Issue

GlideFather — Thu, 11 Sep 2025 12:43:53 GMT

Hi @PrajjvalSiG,

you webassessor profile is displaying the same as the certification verification portal:

Can you go to SN University:

https://learning.servicenow.com/now/lxp/learning-dashboard

and scroll down for Achievements and go for Mainline certifications:

And there you will see the status, if there is the tick ✅ symbol then it's issue, if there is warning then your certification is expired...

Please share this information to help you understand the situation.

PS: I used Accreditations because some of them are expired and all my certs are valid, so you will go to the second tab, this is just to show you the difference...

Re: Certification Status Issue

Bhuvan — Fri, 12 Sep 2025 07:54:15 GMT

@PrajjvalSiG

Did you get a chance to review this ?

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

Re: Certification Status Issue

GlideFather — Fri, 12 Sep 2025 10:12:02 GMT

Hi @NityaB161013953,

Could you explain why you used my message without citing the source and presented it as your own?

You copied my message word for word without even making any changes. The truth is, I edited my original post but it was two days before you published yours, which clearly points to your plagiarism.

I’m not upset that you’re sharing publicly available links, that’s totally fine. But next time, please use your own words. And if you feel my version is better, at least credit the source with a link: https://www.servicenow.com/community/community-central-forum/certification-status-issue/m-p/3376493/highlight/true#M4577

This isn’t just about basic respect and a standard not only in this community but in all aspects of life.

Would eventual accepting of this answer make you feel satisfied? Or I don't get it, why?

@NityaB161013953 Shame on you!!!!

PS: Please don’t just quietly edit your message and act like nothing happened. Instead, take responsibility and acknowledge the mistake. It’s important not to take credit for someone else’s work.

Re: Certification Status Issue

PrajjvalSiG — Fri, 12 Sep 2025 12:33:19 GMT

Thanks @Bhuvan , Yes this helps.

Re: Certification Status Issue

Bhuvan — Fri, 12 Sep 2025 15:22:24 GMT

@PrajjvalSiG

Glad to know it helped !

Thanks,

Bhuvan

Re: Certification Status Issue

NityaB161013953 — Fri, 12 Sep 2025 17:54:52 GMT

@GlideFather , giving you credit for steps. Thankyou for your information.

Re: Certification Status Issue

Community Alums — Tue, 14 Oct 2025 17:07:59 GMT

If my webassessor account is different than my Now Learning account would that prevent my at risk certifications from showing up?

Re: Certification Status Issue

GlideFather — Tue, 14 Oct 2025 20:31:31 GMT

@Community Alums no, you just need to cover the yearly maintenance fee two times (it's a prerequisite to be able taking Delta Exams that keep your certifications valid for one more year), otherwise you can have as many accounts as you think that you need. But one is easier to maintain than more than one 😛