question Instance Offline in Community Central forum

Instance Offline

Barthelemy Ntor — Thu, 11 Sep 2025 14:08:53 GMT

Hi,

It been a while now that I have noticed my instance status goes into Offline mode. I have try different refresh methods, but it seems to not resolve the issue.
I have this message ''Developer Instance is undergoing unscheduled maintenance. Get Notified when your PDI is available.''

Is there anyone facing the same issue or please suggest an around way of fixing this ? Please assist!!

Thanks

Re: Instance Offline

Rafael Batistot — Thu, 11 Sep 2025 14:25:15 GMT

Hi @Barthelemy Ntor

this solution might help you

https://www.servicenow.com/community/developer-forum/developer-instance-is-undergoing-unscheduled-maintenance-get/m-p/2881844

Re: Instance Offline

miftikhar20 — Thu, 11 Sep 2025 14:28:10 GMT

Hi @Barthelemy Ntor,

I haven’t run into issues with my own PDI today, but I often see quite a few posts from others mentioning the same “offline/maintenance” status. A couple of things worth noting:

PDIs don’t have official support, so sometimes the only option is to wait.
In many cases, the instance comes back online within a day or so.
If you don’t want to wait, you can release the current instance and request a new one, but keep in mind that all your data will be lost. It’s a good practice to regularly back up update sets so you don’t lose work.

Most of the time, these PDIs come back on their own after a short while.

Thanks & Regards,
Muhammad Iftikhar

If my response helped, please mark it as the accepted solution so others can benefit as well.

Re: Instance Offline

Bhuvan — Thu, 11 Sep 2025 14:45:17 GMT

@Barthelemy Ntor

Unfortunately PDI related issues are not supported by ServiceNow team and there are random instances that face this issue. You can try to refresh the instance and wait for it come back in few hours. If it does not come online, it would be good to release the instance and get a new one.

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

Re: Instance Offline

Bhimashankar H — Thu, 11 Sep 2025 15:39:52 GMT

Hi @Barthelemy Ntor ,

Please refer this post

PDI Instance is Offline shows unscheduled Maintena... - ServiceNow Community

Today some PDI's went for unscheduled maintenance, ServiceNow now may be working to solve this issue, but there is no such any official support. You can report that and it will notify you once your instance is back online.

You either wait or release the current instance and get a new one, but your any saved work will lost there is no way that you can get once you release the instance.

Hope that helps.

Thanks,
Bhimashankar H

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If my response points you in the right directions, please consider marking it as 'Helpful' & 'Correct'. Thanks!

Re: Instance Offline

GlideFather — Thu, 11 Sep 2025 15:41:38 GMT

Hi @Barthelemy Ntor,

wait and try it tomorrow again 😉 if you click on the "Get notified" then you will receive email when it's done

Re: Instance Offline

Nikhil Bajaj9 — Thu, 11 Sep 2025 15:43:08 GMT

Hi @Barthelemy Ntor ,

if it is under maintenance, no one can solve it/fix it, you need to wait till the time maintenance is over.

Re: Instance Offline

prerna_sh — Thu, 11 Sep 2025 15:58:10 GMT

Hi @Barthelemy Ntor

If your instance is offline, you can try the following options:

You can release this instance and request a fresh instance but note that this will result in the loss of all your previous work and data.
Alternatively, you can wait to see if the issue resolves on its own. If it doesn't after some time, you have to take a fresh instance.

Also, please check: Solved: Developer instance is offline - ServiceNow Community

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------If my response solves your query, please marked helpful by selecting Accept as Solution and Helpful. Let me know if anything else is required.

Thanks,

Prerna

Re: Instance Offline

GlideFather — Thu, 11 Sep 2025 16:02:01 GMT

@Barthelemy Ntor please DO NOT RELEASE YOUR INSTANCE unless you really need one. Releasing and requesting a new one would result in data loss (if you have any configurations there).

According to the message it's unavailable due to maintenance, it will be available soon, just wait.

Re: Instance Offline

Shashank_Jain — Thu, 11 Sep 2025 16:44:26 GMT

@Barthelemy Ntor ,

As ServiceNow does not provide support for PDIs, you have only two options:

Wait – the duration until your instance is available is uncertain.
Release and request a new instance – please note that any unsaved work will be lost.

Re: Instance Offline

Bhuvan — Fri, 12 Sep 2025 07:38:52 GMT

@Barthelemy Ntor

Did you get a chance to review this as I believe the information provided should answer your question

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

Re: Instance Offline

GlideFather — Fri, 12 Sep 2025 10:43:13 GMT

Hi @Barthelemy Ntor,

what about now, is your instance back to life? :))

Re: Instance Offline

Barthelemy Ntor — Fri, 12 Sep 2025 13:36:46 GMT

Hi @GlideFather,
No, still under maintenance.
I cannot do anything except releasing my PDI and it's quite challenging cause I've built multiple application and customised one of the module.

I don't wanna lose all that.

Re: Instance Offline

Nikhil Bajaj9 — Fri, 12 Sep 2025 13:37:21 GMT

Hi @Barthelemy Ntor ,

Thanks for marking my answer as helpful. If it was helpful, please mark it- solution accepted.

Re: Instance Offline

Nikhil Bajaj9 — Fri, 12 Sep 2025 13:38:48 GMT

Hi @Barthelemy Ntor ,

Always take backup of your work from PDI as anytime it can go under maintenance and we may need to release it.

Re: Instance Offline

GlideFather — Fri, 12 Sep 2025 13:51:52 GMT

@Barthelemy Ntor if you don't wanna lose any of it and if you can afford waiting, then wait some more. It shall be fine. Hope for an early recovery of your instance!