question PDI Instance is Offline shows unscheduled Maintenance in Community Central forum

PDI Instance is Offline shows unscheduled Maintenance

VasanthMuthuram — Thu, 11 Sep 2025 14:51:54 GMT

PDI Instance is in Maintenance mode for more than a week. but all of me colleagues are able to work on their PDI Instance

hOW TO resolve this issue.

Re: PDI Instance is Offline shows unscheduled Maintenance

Bhimashankar H — Thu, 11 Sep 2025 15:35:44 GMT

Hi @VasanthMuthuram ,

There is no support for PDI as such. You can wait to get back your instance online, it may take 1-2 days. In many cases, the instance comes back online within a day or so.

If you don’t want to wait, you can release the current instance and request a new one, but keep all your data will be lost. It’s a good practice to regularly back up update sets so you don’t lose work. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There are some other posts in the community about PDI failures or unavailability. You might need to wait 1-2 days and hopefully, the PDI will be back online.

Please refer this below post this same issue was faced by most of us in end of july.

The instance is offline.

Thanks,
Bhimashankar H

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Re: PDI Instance is Offline shows unscheduled Maintenance

Bhuvan — Thu, 11 Sep 2025 15:38:55 GMT

@VasanthMuthuram

Unfortunately PDI related issues are not supported by ServiceNow team and there are random instances that face this issue. You can try to refresh the instance and wait for it come back in few hours. If it does not come online, it would be good to release the instance and get a new one.

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

Re: PDI Instance is Offline shows unscheduled Maintenance

GlideFather — Thu, 11 Sep 2025 15:38:59 GMT

Hi @VasanthMuthuram,

only what you can do is to wait. It shall be available within 24 hours (usually it is). In the top message there is "Get notified" when you click it then you will receive an email when it's available again.

Re: PDI Instance is Offline shows unscheduled Maintenance

Nikhil Bajaj9 — Thu, 11 Sep 2025 15:45:07 GMT

Hi @VasanthMuthuram ,

if it is under maintenance, no one can do anything to fix it. Wait till mainteance is over.

Re: PDI Instance is Offline shows unscheduled Maintenance

prerna_sh — Thu, 11 Sep 2025 15:59:49 GMT

Hi @VasanthMuthuram
There is no Support for PDI related issues. Best way is to wait.

If your instance is offline, you can try the following options:

You can release this instance and request a fresh instance but note that this will result in the loss of all your previous work and data.
Alternatively, you can wait to see if the issue resolves on its own. If it doesn't after some time, you have to take a fresh instance.

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------If my response solves your query, please marked helpful by selecting Accept as Solution and Helpful. Let me know if anything else is required.

Thanks,

Prerna

Re: PDI Instance is Offline shows unscheduled Maintenance

Shashank_Jain — Thu, 11 Sep 2025 16:58:09 GMT

@VasanthMuthuram ,

There are only two approaches you can try in this situation and there is no official ServiceNow support article addressing it.

Wait – the duration until your instance is available is uncertain.
Release and request a new instance – please note that any unsaved work will be lost.

Re: PDI Instance is Offline shows unscheduled Maintenance

Bhuvan — Fri, 12 Sep 2025 07:20:59 GMT

@VasanthMuthuram

Did you get a chance to review this as I believe the information provided should answer your question

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan