question Client script in Community Central forum

question Client script in Community Central forum https://www.servicenow.com/community/community-central-forum/client-script/m-p/3377791#M4600 <P>Hii </P><P>If service portal in location offshore select means automatic to select country in india and cities are selected Hyderabad, Bengaluru, Chennai to select in automatically how and what shill I do please explain </P> Thu, 11 Sep 2025 15:23:44 GMT RavikumarY 2025-09-11T15:23:44Z Client script https://www.servicenow.com/community/community-central-forum/client-script/m-p/3377791#M4600 <P>Hii </P><P>If service portal in location offshore select means automatic to select country in india and cities are selected Hyderabad, Bengaluru, Chennai to select in automatically how and what shill I do please explain </P> Thu, 11 Sep 2025 15:23:44 GMT https://www.servicenow.com/community/community-central-forum/client-script/m-p/3377791#M4600 RavikumarY 2025-09-11T15:23:44Z Re: Client script https://www.servicenow.com/community/community-central-forum/client-script/m-p/3377923#M4614 <P>Hi <a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/949153">@RavikumarY</a> ,</P><P> </P><P>You can achieve this behavior using a Catalog Client Script (onChange) in ServiceNow.....</P><P> </P><LI-CODE lang="markup">function onChange(control, oldValue, newValue, isLoading) { if (isLoading) { return; } // Field names – replace with your actual variable names var locFieldName = 'location'; var countryFieldName = 'country'; var cityFieldName = 'city'; // If location changed to "Offshore" if (newValue === 'Offshore') { // Set country to India g_form.setValue(countryFieldName, 'India'); // Clear city options and add only specific ones g_form.clearOptions(cityFieldName); // Add cities g_form.addOption(cityFieldName, 'Hyderabad', 'Hyderabad'); g_form.addOption(cityFieldName, 'Bengaluru', 'Bengaluru'); g_form.addOption(cityFieldName, 'Chennai', 'Chennai'); // Optionally set a default city (say Hyderabad) g_form.setValue(cityFieldName, 'Hyderabad'); } else { // If location is not offshore, maybe reset country & cities // Reset country g_form.setValue(countryFieldName, ''); // Clear city options and restore all city choices (if you have static list) g_form.clearOptions(cityFieldName); // Example of adding back all city options // these should include the others that were removed earlier g_form.addOption(cityFieldName, 'Hyderabad', 'Hyderabad'); g_form.addOption(cityFieldName, 'Bengaluru', 'Bengaluru'); g_form.addOption(cityFieldName, 'Chennai', 'Chennai'); g_form.addOption(cityFieldName, 'Mumbai', 'Mumbai'); g_form.addOption(cityFieldName, 'Delhi', 'Delhi'); // etc. // Optionally set city to blank g_form.setValue(cityFieldName, ''); } }</LI-CODE><P> </P><P><SPAN>If you found my response helpful, please mark it as <STRONG>‘Accept as Solution’</STRONG> and <STRONG>‘Helpful’.</STRONG> This helps other community members find the right answer more easily and supports the community.</SPAN></P><P> </P><P> </P><P> </P> Thu, 11 Sep 2025 16:41:50 GMT https://www.servicenow.com/community/community-central-forum/client-script/m-p/3377923#M4614 kaushal_snow 2025-09-11T16:41:50Z