question Help needed to see the MID Server in lab instances for ServiceNow Platform Implementation On Demand in Community Central forum

Help needed to see the MID Server in lab instances for ServiceNow Platform Implementation On Demand

Misafir99 — Sat, 13 Sep 2025 16:54:55 GMT

Hi everyone,

I am currently doing the ServiceNow Platform Implementation On Demand training, but I cannot see the MID Server (windows_mid) in my lab instance. The training instructions ask to select the already installed MID Server: windows_mid, but this server does not appear in my environment.

Can someone please help me understand how to make the MID Server visible in lab instances? Is there a way to activate or install a MID Server in these on-demand training environments, or do I need to request a different environment with MID Server pre-configured?

Thank you in advance for your support!

Kind Regards,

Misafir

Re: Help needed to see the MID Server in lab instances for ServiceNow Platform Implementation On Dem

Raghav Sharma24 — Sat, 13 Sep 2025 17:05:28 GMT

It should be ideally be there in your lab instance, if it is not visible you have 2 options:

1. submit a case on now learning for help.

2 try to refresh or get new lab instance.

also check if you are on correct lab instance because you can have multiple lab instances incase you are enrolled for multiple now learning courses.

Re: Help needed to see the MID Server in lab instances for ServiceNow Platform Implementation On Dem

Misafir99 — Sat, 13 Sep 2025 17:09:39 GMT

Thank you for your quick response!

Re: Help needed to see the MID Server in lab instances for ServiceNow Platform Implementation On Dem

Bhuvan — Sat, 13 Sep 2025 17:35:00 GMT

@Misafir99

You can try the steps I mentioned in below article where you can take RDP to MID server and try to restart the service. If it does not work, you can terminate instance and get a new lab instance.

https://www.servicenow.com/community/itom-forum/mid-server-status-not-going-to-up/m-p/3377785

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

Re: Help needed to see the MID Server in lab instances for ServiceNow Platform Implementation On Dem

kaushal_snow — Sun, 14 Sep 2025 16:04:27 GMT

Hi @Misafir99 ,

Some labs / instances don’t have the MID Server installed or activated correctly, even though course instructions assume it is....The name windows_mid may not show up if permissions / roles don’t allow viewing MID server records, or if the MID Server record got deleted or disabled....

What I plan to try / what you can try:

>> Double check you are in the correct lab instance (sometimes there are multiple; one with MID server, another without)....

>> Check MID Servers > Servers in the navigator; search/filter for MID, windows, etc., to see if it’s just named differently.....

>> Check your user roles, maybe you need a specific role to see MID Server entries.

>> If it’s missing, raise a support case via Now Learning / ServiceNow Learning Support, asking them to enable or provision the MID Server “windows_mid” for your lab.

>> If allowed, terminate your lab and request a new one, sometimes that fixes missing components....

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.

Re: Help needed to see the MID Server in lab instances for ServiceNow Platform Implementation On Dem

Misafir99 — Tue, 16 Sep 2025 10:20:00 GMT

Thank you all so much for your quick responses; I really appreciate them.

Re: Help needed to see the MID Server in lab instances for ServiceNow Platform Implementation On Dem

Bhuvan — Tue, 16 Sep 2025 10:34:40 GMT

@Misafir99

Thanks for marking the post as helpful.

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to guide you or answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan