question Guided tours for Change Management in Community Central forum

Guided tours for Change Management

MarkT2445801916 — Mon, 15 Sep 2025 13:09:06 GMT

New to servicenow and forum so I hope this is the best location to ask..

Im created a guided tour for change management and tried multiple different start pages as the CONTEXT (example: change_request.do) and the URL full path when I created the actual tour.

When I edit in design and select "play" the tour starts but only after a few seconds - not instant like others.

When I create a new change the tour never starts - not even if I point my browser back to the URL originally found in the tour creation.

Any help is appreciated

Re: Guided tours for Change Management

sizzleMcFace — Mon, 15 Sep 2025 13:18:45 GMT

When you click "New" to create a new record, the actual URL is "change_request.do?sys_id=-1", so try to set this as Context.

Also, verify that the user you are testing with has the role(s) added to the "Roles" field of the Guided Tour.

Re: Guided tours for Change Management

MarkT2445801916 — Mon, 15 Sep 2025 13:40:53 GMT

TY for the quick help!!

WE changed the context to: change_request.do?sys_id=-1 Sadly, no joy - see attached.

I can tell you new changes open to:

//****************.service-now.com/now/nav/ui/classic/params/target/change_request.do%3Fsys_id%3D-1%26sysparm_query%3Dchg_model%3D007c4001c343101035ae3f52c1d3aeb2%5Etype%253Dnormal%255EEQ%26sysparm_use_polaris%3Dtrue