https://www.servicenow.com/community/community-central-forum/how-to-build-a-knowledge-base-chatbot-in-servicenow/m-p/3381116#M4709 <P>Hi there,</P><P>I am completely new to ServiceNow and I am reading the documentation and watching videos to familiarize myself with the Agentic AI capabilities of the platform. I have tested with making AI agents and use cases, etc. but I'm finding it difficult to create am overall picture for myself in which I know how to create an AI tool from start to end. In particular, I'm trying to figure out how to create a chatbot with persistent conversation memory within a session. To be more specific, we have a knowledge base hosted on ServiceNow and we want to create a chatbot with conversation history such that a user can have a persistent (within one session) conversation with the chatbot and obtain info from the knowledge base using the chatbot. I want to know what the main steps and concepts are. That is, whare should I start from? Should I create an agent and a chat memory element and put together these pieces (modules) and connect them to the knowledge base? Are these all done within the context of a agentic workflow? I guess it is clear that I'm pretty lost. So any help will be appreciated. Thanks!</P> Mon, 15 Sep 2025 18:08:25 GMT PayamB 2025-09-15T18:08:25Z https://www.servicenow.com/community/community-central-forum/how-to-build-a-knowledge-base-chatbot-in-servicenow/m-p/3381116#M4709 <P>Hi there,</P><P>I am completely new to ServiceNow and I am reading the documentation and watching videos to familiarize myself with the Agentic AI capabilities of the platform. I have tested with making AI agents and use cases, etc. but I'm finding it difficult to create am overall picture for myself in which I know how to create an AI tool from start to end. In particular, I'm trying to figure out how to create a chatbot with persistent conversation memory within a session. To be more specific, we have a knowledge base hosted on ServiceNow and we want to create a chatbot with conversation history such that a user can have a persistent (within one session) conversation with the chatbot and obtain info from the knowledge base using the chatbot. I want to know what the main steps and concepts are. That is, whare should I start from? Should I create an agent and a chat memory element and put together these pieces (modules) and connect them to the knowledge base? Are these all done within the context of a agentic workflow? I guess it is clear that I'm pretty lost. So any help will be appreciated. Thanks!</P> Mon, 15 Sep 2025 18:08:25 GMT https://www.servicenow.com/community/community-central-forum/how-to-build-a-knowledge-base-chatbot-in-servicenow/m-p/3381116#M4709 PayamB 2025-09-15T18:08:25Z https://www.servicenow.com/community/community-central-forum/how-to-build-a-knowledge-base-chatbot-in-servicenow/m-p/3420328#M5314 <P>I finally figured that a chatbot like I wanted to make is possible through a section called "conversational interfaces". I did not have the privilege to access this section. Once the admin access was given to me and I found access to this section, I was able to Conversational Interfaces &gt; Assistants and there click on the "Create new" button and do the settings in the subsequent pages and build the chatbot. During the settings I specified the portal that I wanted the chatbot to appear on and the tables based on which I wanted to chatbot to answer questions.</P> Wed, 05 Nov 2025 15:44:44 GMT https://www.servicenow.com/community/community-central-forum/how-to-build-a-knowledge-base-chatbot-in-servicenow/m-p/3420328#M5314 PayamB 2025-11-05T15:44:44Z https://www.servicenow.com/community/community-central-forum/how-to-build-a-knowledge-base-chatbot-in-servicenow/m-p/3542108#M6887 <P>Nice topic&nbsp;</P> Wed, 13 May 2026 12:25:32 GMT https://www.servicenow.com/community/community-central-forum/how-to-build-a-knowledge-base-chatbot-in-servicenow/m-p/3542108#M6887 Teqnovos 2026-05-13T12:25:32Z