question How to restrict to trigger Out Of The Box notification in Community Central forum

How to restrict to trigger Out Of The Box notification

may13 — Tue, 16 Sep 2025 06:07:49 GMT

Hello team

I have created some custom notifications for a custom HR service. However, when I create a request or case, some additional out-of-the-box (OOTB) notifications are also triggered. I have already defined all the trigger conditions as per my requirements for my custom notification, but the OOTB notifications are still being sent.
Does anyone know how to restrict OOTB notifications? Also, one more thing — we are unable to deactivate the OOTB notifications.

Re: How to restrict to trigger Out Of The Box notification

Ankur Bawiskar — Tue, 16 Sep 2025 06:15:06 GMT

@may13

you will have to update the OOTB notifications and update the condition or use Advanced condition with script and ensure it doesn't trigger for your HR Service

No other option

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: How to restrict to trigger Out Of The Box notification

Bhuvan — Tue, 16 Sep 2025 06:16:02 GMT

@may13

Go to email logs to check the source of emails being sent

Go to the email configuration and make it inactive. To edit the record, you need to open the record in same application scope as it was created [for example, Human Resources: Core].

If you are not able to make the notification 'inactive', please share screenshots and the configuration details.

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

Re: How to restrict to trigger Out Of The Box notification

Bhuvan — Wed, 17 Sep 2025 05:40:18 GMT

@may13

Did you get a chance to review this as I believe the information provided should answer your question

If my response helped to guide you or answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

Re: How to restrict to trigger Out Of The Box notification

Ankur Bawiskar — Tue, 20 Jan 2026 10:07:11 GMT

@may13

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏