question test cases for cmdb. in Community Central forum

test cases for cmdb.

ankittyagi4 — Tue, 16 Sep 2025 07:15:48 GMT

hi, can anyone provide the best test cases for cmdb for testing health dasboards. etc.

Re: test cases for cmdb.

GlideFather — Thu, 18 Sep 2025 10:01:26 GMT

as the CMDB structure will be unique per client, you can get inspiration to create your own health rules in the Now Create: CMDB Health Configuration starting around the 6th slide

Let me know if that helped

Re: test cases for cmdb.

CFrandsen — Thu, 18 Sep 2025 10:20:26 GMT

This topic, is almost a community section in itself, and there is no standard "one size fits all".
When considering what test cases you need for verifying a healthy ServiceNow CMDB , a few things are important up front: no two CMDBs are the same.

The kinds of CIs you track, how mature your relationships are, how much automation/discovery you have, what your data sources are, how often things change. These will all affect what “health” means in your environment.

Here is my initial take on stuff, that should help you form the "health baseline" for your CMDB.

Completeness: Define required vs. recommended attributes per CI class (e.g. servers must have hostname, owner, environment). Use Health Dashboard completeness metrics to flag missing values.
Staleness: Set thresholds (e.g. servers updated in 7 days, apps in 30). Use Last Discovered or Last Updated to drive alerts.
Relationships: Catch orphans. Applications should link to servers, servers to OS, network gear to connected devices. Run the relationship health check.
Duplicates: Tune Identification & Reconciliation rules so Discovery, SCCM, imports, etc. don’t create duplicates. Use the duplicate CI check.
Compliance: Enforce naming standards, CI owner fields, and lifecycle states. Regex patterns for names and mandatory assignment groups are easy wins.
Ownership & Certification: Run CI certification campaigns so owners confirm accuracy. Keeps accountability clear.

An old wise monk once told me: if the dashboard says your CMDB is perfect, then your dashboard needs a health check.

Re: test cases for cmdb.

Bhuvan — Thu, 18 Sep 2025 10:32:22 GMT

@ankittyagi4

See if below helps

https://www.servicenow.com/community/developer-blog/atf-for-cmdb-support-to-identify-the-cmdb-operational-status/ba-p/3167187

https://www.servicenow.com/community/performance-analytics-blog/automated-testing-of-dashboards-office-hours-july-1-recap/ba-p/2270940

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan