servicenow with workday and activate the departements to populate in servicenow

etorices — Thu, 18 Sep 2025 14:31:50 GMT

Hi Community,
I’m working on an integration between Workday and ServiceNow using the Workday Spoke. When I enable the Departments checkbox in the Workday flow, the departments populate correctly in ServiceNow.

The issue is that I need the Name field to have a different format than what Workday sends by default. I tried using a Calculated Value to adjust the format, but I ran into this problem:

When I apply filters in lists or reports, the filtering still uses the original value from Workday, not the calculated one.
This creates inconsistencies because users see one format, but the system filters using another.

Question:

Has anyone faced this scenario?

Is there a way to make the calculated value the actual value used for searches and filters?
Do I need to overwrite the original value in the Name field, or is there a best practice for handling this?

Any guidance or experience would be greatly appreciated. Thanks!

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servicenow with workday and activate the departements to populate in servicenow

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