question Regarding my community points in Community Central forum

Regarding my community points

haseena ayesha — Fri, 19 Sep 2025 11:29:59 GMT

Hi Team,

How to get my community points to my new mail ID.

Thanks & Regards,
Haseena

Re: Regarding my community points

miftikhar20 — Fri, 19 Sep 2025 11:14:53 GMT

You can refer to the following KB articles regarding merge of your ServiceNow ID:
Changing (updating) my email (account) - ServiceNow University
Merging (merge) my email (accounts),transfer certifications, badges & vouchers to new email - ServiceNow University

Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.

Re: Regarding my community points

GlideFather — Fri, 19 Sep 2025 11:15:39 GMT

Hi @haseena ayesha,

navigate to:

https://profile.servicenow.com/now/cuam/user-profile-detail/myProfile/NL

And there click ServiceNow ID and Merge ID:

And if needed raise a case under the Support > get support in the top menu

Re: Regarding my community points

GlideFather — Fri, 19 Sep 2025 11:19:00 GMT

@haseena ayesha

Please consider editing your original post to remove any personal information. Since this is a publicly accessible site, it's safer not to share sensitive data. For your own good...

Re: Regarding my community points

Anand__99 — Fri, 19 Sep 2025 11:20:05 GMT

Hi @haseena ayesha ,

You can try to merge your id as suggested by @GlideFather and @miftikhar20, however don't expect that you will get all your community points.

I lost my community account with rising star badge, I tried to merge my account and reached to support however, I was not able to recover my account or points.

Thanks

Anand

Re: Regarding my community points

GlideFather — Fri, 19 Sep 2025 11:33:08 GMT

I remember it was possible to link up to 5 accounts together without need to merge as an individual might work for multiple companies. But I cannot find it anymore...

And you lost your RS badge? 😮 I'd expect that SN team would assist on that, so sorry to hear that

Re: Regarding my community points

Anand__99 — Fri, 19 Sep 2025 11:43:28 GMT

After merge I was able to login, then 2 days later it just gone, tried reaching out to support and admins but it didn't work.

And my account no longer exists.

This happened with so many others. I learned it hard way use your personal account, when you switch companies, you might lose your community badges and points.

ServiceNow account merging process don't always work, I have also seen so many even lost their certifications.

Re: Regarding my community points

GlideFather — Fri, 19 Sep 2025 11:46:01 GMT

But I cannot use my personal account because of the Partner portal, training credits and Support Portal.... 😕 thanks for warning

Re: Regarding my community points

Anand__99 — Fri, 19 Sep 2025 12:04:53 GMT

Yes, for certification I am also using my company account, I didn't get into any issues with certification, however I always setup MFA and account recovery emails.

Always verify your certifications/credits/points even after updating/merging id. Login to account regularly after merge/update, sometimes you lost access/certification after some time (1-2 weeks), this happened with me I lost access to community portal even after verifying I can access after merging, however my now learning history was intact.