question Re: How to send emails that were in an ignored state? in Community Central forum

How to send emails that were in an ignored state?

Mark Cummins — Thu, 25 Jul 2024 20:37:00 GMT

Hello everyone,

We had an issue with our servicenow emails stemming from outlook that didn't allow our emails to be sent for the last 24 hours. We fixed the outlook issue, but we have about 200 emails that have state "ignored" and mailbox "Failed". These emails don't have the UI action "resend" since they were never sent in the first place. What's the simplest way to send out these emails?

Re: How to send emails that were in an ignored state?

AnirudhKumar — Thu, 25 Jul 2024 21:04:52 GMT

Hmm... have you tried updating the state field value to Send-ready and Mailbox to Outbox ?

I'm hoping some job picks the email and sends it out.

Maybe test it with one email...

Re: How to send emails that were in an ignored state?

Mark Cummins — Thu, 25 Jul 2024 21:13:25 GMT

Hi AnirudhKumar,

I updated the fields and then updated the record. Nothing happened.

Re: How to send emails that were in an ignored state?

AnirudhKumar — Thu, 25 Jul 2024 21:30:44 GMT

I don't believe this is possible, unfortunately!

I did find 2 articles in the community (which I will drop here for namesake😉), but the people who commented on these articles do not seem to be satisfied.

- https://www.servicenow.com/community/developer-forum/how-do-you-resend-old-emails/m-p/2231276

- https://www.servicenow.com/community/united-kingdom-snug/how-to-resend-emails-from-the-email-table/ba-p/2270640

So, I think you are better off reaching out to SN support.

Re: How to send emails that were in an ignored state?

Jacob Saaby Nie — Tue, 15 Oct 2024 09:37:48 GMT

Just had the same issue due to a mailbox quota that ran full.

If you add the type column to the email list, it'll be "send-failed".

When I alter that to send-ready, a little while after it's been altered to sent, and the state is processed instead of ignored.

Re: How to send emails that were in an ignored state?

Gonzalo_S — Fri, 11 Jul 2025 08:39:30 GMT

Hey Jacob, I wanted to let you know that this solved our issue - thanks!

Your comment should be marked as the ACCEPTED SOLUTION.

Re: How to send emails that were in an ignored state?

Jacob Saaby Nie — Fri, 11 Jul 2025 13:10:03 GMT

Thank you @Gonzalo_S 🙂 Great to know that it helped! And glad it did 🙂