question New campus not showing in list in Community Central forum

New campus not showing in list

ppicazo1 — Fri, 19 Sep 2025 15:39:52 GMT

I added a new campus. When adding a new incident I click on the far right magnifying glass icon in the snippet below:

it is supposed to come up with a list of campuses. The new campus does not show up in the list but if you type the new campus name in the box shown in this note then it is accepted by the system and the associated room numbers can be selected. Yesterday the new campus had a location type of Campus added to it and then the new campus showed up in the list mentioned here in this note. Today I added a Parent name which was the same name as the campus and the system accepted this but now the new campus does not show up in the list. I went back and removed the parent and the new campus shows up in the list. Other campuses have a parent shown in their records and they show up in the list. What do I need to do to set this up correctly? How is a parent created and what must be done before it can be used?

Re: New campus not showing in list

GlideFather — Fri, 19 Sep 2025 19:14:48 GMT

Hi @ppicazo1,

it seems to be a reference qualifier. Is this a variable on a portal form or native UI form (backend)?

Either one check the reference qualifiers.

Re: New campus not showing in list

GlideFather — Fri, 19 Sep 2025 19:19:29 GMT

@ppicazo1 for backend - go to that field and click right mouse button on the field label and select Configure dictionary:

And there:

For a variable:

Note: both must be a reference.

Share this with me and I can help you identify the reason why it's not showing the new campus

Re: New campus not showing in list

ppicazo1 — Mon, 22 Sep 2025 18:30:32 GMT

When I click on the label or the input field I do not see configure dictionary., nor are there any type specifications.

Re: New campus not showing in list

GlideFather — Tue, 23 Sep 2025 21:01:42 GMT

Hi @ppicazo1,

it might be accessed in SOW, right?

Then either:

1) either raise incident in native UI and there will be the configure dictionary

2) go to sys_dictionary, search for incident table and select your field Campus (u_campus ???)

https://yourinstance.service-now.com/sys_dictionary_list.do?sysparm_query=name%3Dincident

Update the URL (in red) and access this table, find your Campus field and you will be able to check the reference qualifier.

You will see the dictionary record for your field. Please check and eventually share it with us: