question How can i find the duplicate articles in ServiceNow Knowledge management ? in Community Central forum

How can i find the duplicate articles in ServiceNow Knowledge management ?

BiswalNayak — Mon, 22 Sep 2025 07:03:25 GMT

Hii Community,
We are looking for a way to identify the duplicate articles in ServiceNow knowledge Bases. Is there any out of the box feature, property or recommended approach to detect and manage duplicate knowledge articles(either by title, content or other fields) ?
If not, what are the best practices or scripts that have used to find and handle duplicates in knowledge management?
Any guidance or sample solution would be appreciated!

Re: How can i find the duplicate articles in ServiceNow Knowledge management ?

Raghav Sharma24 — Mon, 22 Sep 2025 08:19:14 GMT

refer https://www.servicenow.com/docs/bundle/zurich-servicenow-platform/page/product/knowledge-management/task/Now-Assist-configuring-identify-duplicate-article-skill.html if you have Now Assist.

Else you need to write a script to find duplicate but before that you need to decide fields which should be considered for duplicate detection like text or short description, refer below for script :

https://www.servicenow.com/community/platform-analytics-articles/get-duplicate-records-from-any-table/ta-p/2304670

Re: How can i find the duplicate articles in ServiceNow Knowledge management ?

Rafael Batistot — Mon, 22 Sep 2025 12:05:52 GMT

Hi @BiswalNayak

This link might help you

https://www.servicenow.com/docs/bundle/zurich-servicenow-platform/page/product/knowledge-management/task/Now-Assist-identify-and-review-duplicate-articles.html

Create some script in this case is not good approach because the combination are infinite

The script only match if the title, content or number are exactly equals.

Re: How can i find the duplicate articles in ServiceNow Knowledge management ?

Raghav Sharma24 — Thu, 25 Sep 2025 12:10:36 GMT

@BiswalNayak was this helpful?

Please mark the answer correct/helpful accordingly.