question CSA exam in Community Central forum

CSA exam

liberokaran — Mon, 22 Sep 2025 09:42:36 GMT

Hi everyone, I gave my CSA exam on feb 18,2025 but when I am going to webassesor to check "My Certifications" section it is showing the expiration date also the same. Also when i am going to register for exam I cannot see the CSA exam there. Is it because I have given it or is there any other issue. Let me know if anyone is aware about this.

Re: CSA exam

Tim Kulhavy — Mon, 22 Sep 2025 14:23:24 GMT

I suggest raising a case with our learning experts on ServiceNow University here: https://learning.servicenow.com/lxp/en?id=sc_cat_item&sys_id=116f409adbc22810f51b7d71ba961970&sysparm_category=1b8611d5c3921200b0449f2974d3ae12

Re: CSA exam

Bhuvan — Mon, 22 Sep 2025 15:11:00 GMT

@liberokaran

Use below link to verify certification status

https://partnerportal.service-now.com/partnerhome?id=verify_certificate

You can also go to Achievements section from below link to see Certification status

https://learning.servicenow.com/now/lxp/learning-dashboard

If you need more clarifications or if there are any discrepancies, please raise a support case with Now Learning team

https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

Re: CSA exam

Nikhil Bajaj9 — Mon, 22 Sep 2025 15:17:46 GMT

Hi @liberokaran ,

Showing same exiping date is a issue. You can navigate to - https://learning.servicenow.com/now/lxp/learning-dashboard

and check Achievement section for your certification status.

One more news for you that 17th Novemeber onwards - Kryterion will not be the official exam Partner.

https://www.servicenow.com/community/community-central-forum/info-regarding-exam-delivery-vendor-from-nov-2025/td-p/3366357

Re: CSA exam

Bhuvan — Mon, 22 Sep 2025 15:46:30 GMT

@liberokaran

Thanks for marking the post as helpful.

If my response helped to guide you or answer your query, please accept the solution.

Thanks,

Bhuvan

Re: CSA exam

liberokaran — Mon, 22 Sep 2025 16:06:55 GMT

Hi @Bhuvan I have 2 different emails. One in Now learning and another in Webassesor platform .
Is that a issue I am not able to validate my certification ?

Re: CSA exam

Bhuvan — Mon, 22 Sep 2025 16:31:33 GMT

@liberokaran

It is not an issue. I also have different email IDs for ServiceNow University [work ID] and Webassessor [personal ID]. As long as your certifications are active which can be tracked from links I shared, it should be fine.

You can refer below documentation to link Webassessor ID with your ServiceNow University account

https://learning.servicenow.com/lxp/en/credentials/link-your-webassessor-account-to-now-learning?id=kb_article_view&sysparm_article=KB0010305

As you might know, starting Nov 18, 2025 ServiceNow will switch exam partners from Webassessor to Pearson VUE

Transitioning from Webassessor to Pearson VUE FAQ - ServiceNow University

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to guide you or answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan