question How can I get my instance back? in Community Central forum

How can I get my instance back?

prasadsnow — Fri, 26 Jul 2024 14:53:44 GMT

I lost my instance due to data center migration, so I would like to get that instance back because I have so much POC stuff and my learning things in it and its very important for me.

instance: Dev20108
Please help me.

Re: How can I get my instance back?

Robbie — Fri, 26 Jul 2024 14:58:43 GMT

Hi @prasadsnow,

Sorry to hear this.

I too have just experienced this myself. You will have probably seen an email advising due to the data center infrastructure changes that PDI instances were going to be reclaimed and backups of any code should be taken.

Sadly, on this occasion, due to the nature of the change, we were advised the instances are not recoverable.

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.

 Thanks, Robbie

Re: How can I get my instance back?

AshishKM — Fri, 26 Jul 2024 15:01:10 GMT

Hi @prasadsnow

I am sorry to hear but there is no option to get it back if its already reclaimed.

You must have received some kind of email communication about the reclaim date/time and it was advice to keep the backup of all our work.

-Thanks,

AshishKM

Re: How can I get my instance back?

Mark Roethof — Fri, 26 Jul 2024 15:10:45 GMT

Hi there,

Sorry to hear!

Don't get me wrong, though posting your question here won't do anything. We all can't help you at all. As you might already know, PDIs come without any form of support.

As always:

Be aware, PDIs can always suddenly without any notice drop. So always backup your work.

Re: How can I get my instance back?

AndersBGS — Fri, 26 Jul 2024 22:10:06 GMT

Hi @prasadsnow ,

it’s not possible. When it’s gone it’s gone and there is no possibility get it back. Always remember to backup your work, so you’re not going to face the same isssje in a later point in time.

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders