How can I enable the "Mark as Solution" button in contextual search for Incidents & change request

BiswalNayak — Fri, 26 Sep 2025 13:11:40 GMT

Hi Community,

I'm working on configuring Knowledge Management in our ServiceNow instance and need help with the following use case:

When users (even with admin role) use contextual search in the Incident or Change Request form, they currently see the "Attach to Incident" button.
This attaches the Knowledge Article to the task, but the Incident or Change Request does not appear in the Knowledge Article form's "Related Task" related list.
I want to enable the "Mark as Solution" button in contextual search results along with "Attach to Incident".

question How can I enable the "Mark as Solution" button in contextual search for Incidents & change request in Community Central forum