question Domain based theme separation issue. in Community Central forum

Domain based theme separation issue.

devashishku — Sat, 27 Sep 2025 15:44:18 GMT

Hi all,
From last two days, I have been trying to integrate the theme and logo-based separation on my PDI as per the Domain.
I have created themes for different organisations and attached those themes as per the sys_domain field.
But whenever I am impersonating the appropriate user, the global theme is getting , not the domain-specific theme.

Help me to integrate it...!!!

Re: Domain based theme separation issue.

kaushal_snow — Sat, 27 Sep 2025 16:07:46 GMT

Hi @devashishku ,

Unfortunately, ServiceNow does not support domain separation for themes or custom branding via Theme Builder, meaning that even if you assign themes based on sys_domain, the system will revert to the global/default theme when you impersonate a user from a particular domain...themes are considered a UI customization that isn’t domain aware.....

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Re: Domain based theme separation issue.

Raghav Sharma24 — Sat, 27 Sep 2025 16:22:39 GMT

@devashishku Domain separation is not supported for Themes

Refer SN documentation :https://www.servicenow.com/docs/bundle/xanadu-platform-user-interface/page/administer/navigation-and-ui/concept/tb-domain-sep.html

Please mark the answer correct/helpful accordingly.

Re: Domain based theme separation issue.

devashishku — Sat, 27 Sep 2025 18:03:33 GMT

Thanks for the revert.
Is there any way to separate themes for the native view as well?

Using the UI 16 Banner Image, logo separation is getting managed, but the banner text and themes are getting fetched from global, which is also my client's requirement .

Re: Domain based theme separation issue.

Raghav Sharma24 — Sun, 28 Sep 2025 05:40:42 GMT

@devashishku Unfortunately Theme will not be supported as mentioned in SN doc. We will have to wait for SN to make it available in any future release.

Please mark the answer correct/helpful accordingly.