question Re: Task: Configure knowledge article form in Community Central forum

Task: Configure knowledge article form

KonstantinZ — Fri, 23 May 2025 16:20:46 GMT

All made like in task but not valid - could you tell me the reason

Re: Task: Configure knowledge article form

shun6 — Sat, 24 May 2025 02:37:09 GMT

@KonstantinZ

What is your goals?

Could you tell me more details?

Thanks.

Re: Task: Configure knowledge article form

KonstantinZ — Mon, 26 May 2025 06:23:50 GMT

@shun6

Ensure the fields created and added to the knowledge article template are visible to knowledge authors using the Policy article template.

1. Add the new article template fields to the knowledge form.

-Overview

-Purpose

-Policy details

Re: Task: Configure knowledge article form

KonstantinZ — Mon, 26 May 2025 06:36:42 GMT

@shun6

Instructions: Ensure the fields created and added to the knowledge article template are visible to knowledge authors using the Policy article template.

1. Add the new article template fields to the knowledge form.

-Overview

-Purpose

-Policy details

Re: Task: Configure knowledge article form

KonstantinZ — Mon, 26 May 2025 06:39:28 GMT

@shun6

when I recheck by creating new article - all work well

But I still can't validate it - it returns with the failure - Did you configure the knowledge article form to include the three new fields?. I think the problem is in the right order of fields but the screenshot in the task does not show all of them.

Re: Task: Configure knowledge article form

Hmmnls — Tue, 03 Jun 2025 11:31:34 GMT

I have exactly the same problem. Have you found a solution yet?

Re: Task: Configure knowledge article form

KonstantinZ — Tue, 03 Jun 2025 13:09:26 GMT

The problem is with the order of fields. I did not find a solution, so I skipped this task.

Re: Task: Configure knowledge article form

User347785 — Fri, 11 Jul 2025 14:39:34 GMT

I have exactly the same problem. Still no solution....

Re: Task: Configure knowledge article form

nicolesnide — Thu, 24 Jul 2025 01:38:02 GMT

I am having this issue as well. I have re-done it several times with the same error message. How can we get past this? @Servicenow_1

Re: Task: Configure knowledge article form

nicolesnide — Thu, 24 Jul 2025 01:39:43 GMT

I am having the same issue. My order is correct.

@Servicenow_1 can you help us?

Re: Task: Configure knowledge article form

Allen Van de Wa — Sat, 26 Jul 2025 05:31:19 GMT

I'm not sure if this is still an issue, but it worked for me.

Navigate to Knowledge > Articles > Create New
When picking the Template, select Policy
Right-click on the form header (where it displays 'Policy New record').
Choose: Configure > Form Layout.
On the pop-up window, select Not Now.
Add the three items from the Available section to the Selected section (Overview, Purpose, Policy Details), at the bottom of the list, in that order.
Save, and then Validate.

Re: Task: Configure knowledge article form

360 — Wed, 30 Jul 2025 14:58:44 GMT

Thank you, it worked!

Re: Task: Configure knowledge article form

nicolesnide — Wed, 30 Jul 2025 20:23:55 GMT

Allen thank you so very much! This worked perfectly. I appreciate your time and response!!

Re: Task: Configure knowledge article form

jnsmith24 — Sun, 10 Aug 2025 15:44:49 GMT

Thank you very much this helped me fix the issue I was having.

Re: Task: Configure knowledge article form

Community Alums — Wed, 27 Aug 2025 04:05:19 GMT

I followed these steps but still encountered this issue. Even tried updating the capitalization on 'details' as the lab graphic on this task doesn't match the prior task's requirements (Policy Details vs Policy details).

I wonder if it was because I misspelt one column Label in the prior task, then corrected it to pass that task but then got stuck on this task...

In the end, completed all other tasks and had to 'submit' the simulator at 89%.

Re: Task: Configure knowledge article form

KoKo — Wed, 03 Sep 2025 06:15:02 GMT

I did the task for below instructions but it can't validate. Kindly provide me instructions step by step for this task.

Instructions: Ensure the fields created and added to the knowledge article template are visible to knowledge authors using the Policy article template.

1. Add the new article template fields to the knowledge form.

-Overview

-Purpose

-Policy details

Re: Task: Configure knowledge article form

Juli Duke — Tue, 09 Sep 2025 16:36:22 GMT

I am having this same issue. How did you get past this?

Re: Task: Configure knowledge article form

KoKo — Tue, 09 Sep 2025 23:52:49 GMT

I did not pass this. I also want to get the instruction of this task.

Re: Task: Configure knowledge article form

nicolesnide — Wed, 17 Sep 2025 16:07:47 GMT

See the original response in the thread from: (This helped me pass)

Allen Van De Wa

Re: Task: Configure knowledge article form

Juli Duke — Mon, 29 Sep 2025 15:39:55 GMT

Thank you, nicolesnide & Allen Van de Wa... that worked!

Here it is for those still having issues with the instruction:

Navigate to Knowledge > Articles > Create New
When picking the Template, select Policy
Right-click on the form header (where it displays 'Policy New record').
Choose: Configure > Form Layout.
On the pop-up window, select Not Now.
Add the three items from the Available section to the Selected section (Overview, Purpose, Policy Details), at the bottom of the list, in that order.
Save, and then Validate