question Onload client script to insert a url link on normal change request in Community Central forum

Onload client script to insert a url link on normal change request

EPoole954 — Wed, 01 Oct 2025 12:14:15 GMT

I need to create a onload client script that inserts a clickable "Knowledge Article" url link with the title on a "Normal" change request record and placed under a certain field. Below is the code I produced but I am not sure what I am missing, Can you help??

Re: Onload client script to insert a url link on normal change request

Ankur Bawiskar — Wed, 01 Oct 2025 12:40:45 GMT

@EPoole954

showFieldMsg() doesn't support adding link or HTML tags, but there is a workaround using DOM manipulation

check this, Note: DOM manipulation is not recommended practice

how to show URL link in field message when option is selected in dropdown list on catalog item

you will have to use g_form.addInfoMessage() and show link

How to add hyperlink into info message

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Onload client script to insert a url link on normal change request

Ankur Bawiskar — Wed, 01 Oct 2025 12:42:17 GMT

@EPoole954

Another way is to use form annotation and there you can include link

Administering form annotations

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Onload client script to insert a url link on normal change request

Rafael Batistot — Wed, 01 Oct 2025 12:43:34 GMT

Hi @EPoole954

var link = '<a href="https://www.nba.com/teams" target="_blank">official website here.</a>'

https://blog.snowycode.com/post/how-to-add-a-hyperlink-to-info-message-addinfomessage-in-servicenow#:~:text=We%20set%20the%20href%20equal,%E2%80%8D

Re: Onload client script to insert a url link on normal change request

Mark Manders — Wed, 01 Oct 2025 12:45:08 GMT

I would use the g_form.addInfoMessage() to show a link on the form. It won't be on the field, but it is visible. The only other way is through DOM manipulation, but the advise is to use that as little as possible.

Re: Onload client script to insert a url link on normal change request

Ankur Bawiskar — Thu, 02 Oct 2025 04:35:35 GMT

@EPoole954

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.