question "Welcome to ServiceNow" in Community Central forum

"Welcome to ServiceNow"

TessP — Thu, 09 Oct 2025 14:32:46 GMT

Hello, when I was using Washington version of SNow as a beginner I went and started with "Welcome to ServiceNow" on demand training. After completing that, I saw a message it was "Retired". What has replaced it? I need to pass the new On-demand training to a new staff member.

Re: "Welcome to ServiceNow"

miftikhar20 — Fri, 10 Oct 2025 01:34:37 GMT

Hi there,

The “Welcome to ServiceNow” (on-demand / micro-cert) course has been retired in some formats.

https://learning.servicenow.com/lxp/en?course_id=938eb5358724d91cd3be437e0ebb3597&id=learning_course_prev

Here’s what replaced it / what to assign now:

What’s the replacement / updated version?

The main “Welcome to ServiceNow” course is still active in Now Learning / ServiceNow University under “Now Platform / Welcome to ServiceNow”
The micro-certification version of “Welcome to ServiceNow” has been retired.
ServiceNow has a policy: retiring courses that are outdated, and replacing them with updated content in the learning catalog.

Common confusion & what to check

“Retired” often applies to micro-certification / older versions, not always the full course.
On the course page, if it is within 90 days of retirement, you’ll see notices / banners.
Make sure you’re looking under Now Learning / ServiceNow University (Learning Experience Platform / LXP) that’s where active courses live.

This link will help you understand it better:

https://learning.servicenow.com/lxp/en/on-demand-training-and-content/retiring-courses-in-servicenow-university?id=kb_article_view&sysparm_article=KB0013108

Hope this helps!

If my response helped, please mark it as the accepted solution so others can benefit as well.

Re: "Welcome to ServiceNow"

Bhuvan — Thu, 09 Oct 2025 16:10:34 GMT

@TessP

Washington release is retired

https://learning.servicenow.com/lxp/en?id=learning_course_prev&course_id=2f61d383475cf95890542034846d4307

Xanadu release 'Welcome to ServiceNow' course is below

https://learning.servicenow.com/lxp/en/now-platform/welcome-to-servicenow?id=learning_course_prev&course_id=92e0b5fb97d742506eedb30e6253afd0

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

Re: "Welcome to ServiceNow"

Simon Hendery — Thu, 09 Oct 2025 17:27:15 GMT

@miftikhar20 - please stop posting stuff that's just copied directly from ChatGPT. It doesn't help anyone.

Re: "Welcome to ServiceNow"

miftikhar20 — Tue, 14 Oct 2025 15:35:47 GMT

@Simon Hendery I understand you might never used AI tool or an alergy as a common misconception from AI technology, but read the thread again please and see if it helps or doesn't help to anyone, last but not least I don't just blindly copy/paste from AI tools, I have read it couple of times/ensure this is what exactly the person is asking and it has been accpeted as solution as well, hope this helps.

The whole Yokuhama and new releases are introducing AI/Predictive intelligence/NLP, they been added because they are helpful to people and speed up to answer your common questions.