question Documentation for usage of Anchor in knowledge article in Community Central forum

Documentation for usage of Anchor in knowledge article

Maitrayee — Wed, 15 Oct 2025 03:35:57 GMT

Hi,

Is there any documentation available on the usage of Anchor in Knowledge Article.

Re: Documentation for usage of Anchor in knowledge article

miftikhar20 — Thu, 16 Oct 2025 08:22:58 GMT

Hi @Maitrayee
You can check out this detailed article:

https://www.servicenow.com/community/servicenow-ai-platform-articles/define-hyperlinks-to-anchors-within-a-knowledge-article/ta-p/2313416

It explains what an anchor is and how to use it in knowledge articles.

Hope this helps!

If my response helped, please mark it as the accepted solution so others can benefit as well.

Re: Documentation for usage of Anchor in knowledge article

Maitrayee — Thu, 16 Oct 2025 08:30:28 GMT

Thank you, have tried it. It does not work.

Re: Documentation for usage of Anchor in knowledge article

miftikhar20 — Fri, 17 Oct 2025 01:24:20 GMT

You can easily achieve this using the Anchor feature in the Knowledge Article editor.
Here’s how I did it step by step:

In your article, open the text editor and select the place where you want to jump to, for example, a section heading.

After Selecting the place where you wanna jump to, Click the Anchor icon and add a unique ID (like one, two, three, or any specific name, etc.) In my case I wrote five

Then go back to any part where you want to jump from, and highlight the text

and then click the link icon, In the link URL, type # followed by your anchor ID, like this:
Save the article, now when you click the link, it will jump directly to that section!

Hope this helps!

If my response helped, please mark it as the accepted solution so others can benefit as well.

Re: Documentation for usage of Anchor in knowledge article

Maitrayee — Fri, 17 Oct 2025 04:06:00 GMT

Hi, thanks for the steps. I tried this one. However, when we add, unique ID, it gets disappeared while saving the article. Hence, although I see anchor appearing in the hyperlink, it does not jump to destination section.