question Re: Interactive Filter on Platform Analytics Dashboard in Community Central forum

Interactive Filter on Platform Analytics Dashboard

Sri Ram4 — Wed, 15 Oct 2025 06:10:37 GMT

Hi SN Community,

We have an existing Platform Analytics Dashboard containing multiple data visualizations built on the Incident table.

Now, we’d like to introduce an Interactive Filter on this dashboard with the following requirements:

The filter should be single-select and populated with records from the Group [sys_user_group] table.
When a group is selected in the filter, the dashboard data should update to display only the Incidents where the Affected User is a member of the selected Group.

Could you please guide us on how to configure this in the Platform Analytics Dashboard?
Any examples, configuration steps, or best practices would be greatly appreciated.

Thanks,

M Sriram

Re: Interactive Filter on Platform Analytics Dashboard

Community Alums — Wed, 15 Oct 2025 06:16:45 GMT

Hi Ram ,
please refer this link :- https://www.servicenow.com/community/platform-analytics-articles/dashboards-approaches-for-interactive-filters-on-list-fields/ta-p/2301044

If it is helpful plz mark it helpfull

thanks
ayush

Re: Interactive Filter on Platform Analytics Dashboard

Raghav Sharma24 — Wed, 15 Oct 2025 07:54:42 GMT

Where are you struck, you can add the filter in edit mode of platform analytics dashboard.

Refer : https://www.servicenow.com/community/platform-analytics-articles/platform-dashboards-amp-interactive-filters-knowledge-amp/ta-p/2300485 for more details

Please mark the answer correct/helpful accordingly.

Re: Interactive Filter on Platform Analytics Dashboard

Sri Ram4 — Wed, 15 Oct 2025 08:50:33 GMT

Hi @Raghav Sharma24 ,

We were able to add the filter to the dashboard. However, the concern is about the configuration specifically, how to set up the filter so that when a group is selected, all the data in the reports gets filtered to show only the incidents where the affected users are members of that selected group.

Re: Interactive Filter on Platform Analytics Dashboard

Raghav Sharma24 — Wed, 15 Oct 2025 09:40:39 GMT

@Sri Ram4 On your individual reports check if follow the filter is marked true, if yes than reports will automatically start filtering based on interactive filter

Re: Interactive Filter on Platform Analytics Dashboard

Sri Ram4 — Wed, 15 Oct 2025 11:07:59 GMT

@Raghav Sharma24We are struck at the initial configuration of the Filter itself... We want to know how such a Filter can be build which will display the Incidents whose Affected Users are members of the selected group in the Filter.

Re: Interactive Filter on Platform Analytics Dashboard

kmattoon — Mon, 11 May 2026 17:28:35 GMT

@Sri Ram4 You need to dot-walk to the relevant field.

For example, if an incident was opened by a user who is part of a particular company, you would create a company filter. You would then add an addition field to the Data to filter, specifically incident.company. This would set the filter to act on the incident table with the relevant field filtered.

As for building a filter to display incidents who's affected users are members of a selected group, the same logic would hold. You will need to dot-walk to the relevant field. Our support tickets are tied to specific users rather than groups. In our instance, we do have support groups, for whom we've built filters to show the assignment groups on the dashboards.

I hope this answered your question or at least provided another angle of attack for you to ponder.