question all Single scores widgets are now showing decimals paces after migration in Community Central forum

all Single scores widgets are now showing decimals paces after migration

MamathaKudi — Thu, 16 Oct 2025 11:24:30 GMT

Whenever migrate or created a report of Single scores widgets in platform analytics they are now showing decimals paces after migration in zurich.

How to fix this to reflect in only exact score numbers instead of decimals for the all the dashboard.

Re: all Single scores widgets are now showing decimals paces after migration

Ankur Bawiskar — Thu, 16 Oct 2025 11:29:41 GMT

@MamathaKudi

If it was working fine earlier and nothing change then it's an upgrade issue.

Please raise a case with ServiceNow regarding this.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Re: all Single scores widgets are now showing decimals paces after migration

Bhuvan — Thu, 16 Oct 2025 12:00:05 GMT

@MamathaKudi

Check your Single Score Metric Format Values section, for example below will show decimals

Go to Metric -> Format Value and unselect custom formatting

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

Re: all Single scores widgets are now showing decimals paces after migration

Bhuvan — Thu, 16 Oct 2025 22:24:18 GMT

@MamathaKudi

Did you get a chance to review this as I believe the information provided should answer your question.

If my response helped to guide you or answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

Re: all Single scores widgets are now showing decimals paces after migration

MamathaKudi — Tue, 21 Oct 2025 10:21:46 GMT

I've discovered this however, how to fix all the dashboards which has single score for the ones which already migrated.

Re: all Single scores widgets are now showing decimals paces after migration

Dimitri Destin — Fri, 07 Nov 2025 09:36:51 GMT

Hi All,

Do you know if a problem has been created? what is the number?

Thanks

Re: all Single scores widgets are now showing decimals paces after migration

Amanda6 — Sun, 11 Jan 2026 21:58:35 GMT

Following - what has ServiceNow Support's comment been on this?
It does not make sense for "COUNT" to use decimal places - I get this for SUM, AVERAGE etc.. We have over 350 dashboards to convert, some that have over 30 Single score counters across multiple dashboard tabs. This will be a massive pain having the edit each of these individually after conversion. Has anyone come up with a solution before we try to script the widgets ?