question Trouble Accessing the Instance for Training in Community Central forum

Trouble Accessing the Instance for Training

PeachesCB — Fri, 17 Oct 2025 14:07:06 GMT

Re: Trouble Accessing the Instance for Training

GlideFather — Sun, 19 Oct 2025 17:15:01 GMT

can you be more specific? this is not enough to answer you properly.

If you have a training where there's a lab instance, then you can log into the training and there is a button to access it:

It can happen that it's hibernating, in that case you will need to awake it with a button at the same place. It will be either Open or Awake instance.. to get it up and running may take some time, be prepared for it.

Let me know if this answers your question or if you need more details because from your vague description it's not clear....

Re: Trouble Accessing the Instance for Training

Nikhil Bajaj9 — Mon, 20 Oct 2025 02:17:17 GMT

Hi @PeachesCB ,

Can you please describe your issue and attach screenshot so that we can undertand your issue.

Re: Trouble Accessing the Instance for Training

PeachesCB — Tue, 21 Oct 2025 12:21:06 GMT

Hello GlideFather,

Thank you for the follow-up. I am unable to wipe the instance to create a new session for training on the Xanadu version. I am wanting to continue training on this version as of SNOW. Screenshot below of what I currently have access to. Hope this info helps.

Re: Trouble Accessing the Instance for Training

Nikhil Bajaj9 — Thu, 23 Oct 2025 09:18:06 GMT

Hi @PeachesCB ,

You cant downgrade your PDI as it is on Zurich Now. What you can try is to get a fresh PDI with your other email id and there- you can select option for Xanadu version.(if it is displaying that version while allocating PDI).

Re: Trouble Accessing the Instance for Training

GlideFather — Fri, 24 Oct 2025 08:52:25 GMT

Hi @PeachesCB PDI and a training instance are not the same!

If you have a training there is given instance with preinstalled plugins and demo data to use it.

Re: Trouble Accessing the Instance for Training

MaxMixali — Fri, 24 Oct 2025 09:26:57 GMT

Trouble Accessing the Instance for Training – ServiceNow Now Learning

If you’re having issues accessing your ServiceNow training instance (for hands-on labs or course exercises), it’s a common problem that can occur for several reasons — expired credentials, browser settings, or environment provisioning issues.

✅

Common Causes and Fixes

1. Training Instance Not Yet Provisioned

After enrolling in a course with a lab component (e.g., CSA, CIS, or Developer Training), your training instance may take up to 1 hour to be provisioned.
You will receive an email from “no-reply@service-now.com” with your instance URL, username, and temporary password.

👉 Fix:

Check your spam or junk folder for an email titled

“Your ServiceNow Training Instance is Ready.”

If you haven’t received it after 1 hour, open a Now Learning support ticket (see below).

2. Instance Expired or Inactive

Most training instances are temporary (7–14 days).
If you don’t access the instance within the active period, it’s automatically decommissioned.

👉 Fix:

Go back to your course on Now Learning → select the module → click “Launch Instance” or “Request New Instance.”
If it’s expired, the button will say “Reset Instance” — click it to generate a new one.

3. Using the Wrong Credentials

Each training instance uses a unique local login that differs from your Now Learning or SSO credentials.

👉 Fix:

Use the username and password from your provisioning email (usually admin / temporary password).

If you changed the password and forgot it, reset it using the Forgot Password link on the instance login page.

4. Browser Cache or Security Settings

Some corporate environments block ServiceNow sandbox domains.

👉 Fix:

Use a private/incognito window or a different browser.
Try using a personal network or hotspot instead of the corporate VPN.
Ensure pop-ups are allowed and cookies are enabled.

5. Instance URL or Lab ID Not Found

If your lab URL looks like https://devXXXXX.service-now.com and you receive “Instance not found”:

👉 Fix:

Confirm that the lab session is still active in Now Learning.
Click “Launch Instance” again to get the correct link.
If it still fails, open a support request.

🧭

If Nothing Works — Contact Support

Go to: ServiceNow Training & Certification Support Portal
Click “Submit a Request.”
Include:
- Course name
- Lab/Instance URL (if available)
- Error message or screenshot
- Your Now Learning email address

⏱ Response time: usually within 24–48 hours.

⚙️

Best Practices

Always access the lab directly from Now Learning → Launch Instance (do not bookmark the URL).
Log in at least once every 2–3 days during training to keep the instance active.
Avoid sharing the lab credentials; it’s a personal sandbox tied to your account.
Use Chrome or Edge — Firefox and Safari may cause lab window issues.

Re: Trouble Accessing the Instance for Training

GlideFather — Fri, 24 Oct 2025 10:38:37 GMT

Hi @MaxMixali,

maybe it's time to use less generative AI to post here or to validate it before you do :)))

Look, the title is different, the URL is different and the default expiration also...

URL starting DEV... is for a PDI, the training ones looks like this: nowlearning-nlinst0000000-0aaaa-0001.lab.service-now.com/

Also, notification with Instance not found seems to be made up and not real.

I appreciate your efforts to help, but I noticed how frequently you post here.

Posting 30+ answers in less than 60 min is obvious that it doesn't originate from you and it cannot result differently than being incorrect rubbish. :))

Please continue contributing, it's also fine to use gen AI but always validate before posting. And add your own experience and not just generative content.

EDIT: and the link doesn't work either:

https://servicenow.servicenowservices.com/csm?id=training_support
it doesnt' even remotely seem to be correct 🙂 correct is:

https://learning.servicenow.com/now/lxp/home

Please continue contribute but consider the amount, less is actually more in this case...

Re: Trouble Accessing the Instance for Training

Simon Hendery — Fri, 24 Oct 2025 20:22:33 GMT

Hi @MaxMixali - please stop posting inaccurate, unhelpful AI-generated replies. This behaviour doesn't help the community.