Adding ticket Description in the mention email.

yuhengl — Tue, 30 Jul 2024 07:45:57 GMT

Hi i wanted to add in the description in the mention email at the Email script. But when i tried to put in the code to display but all it gives was undefined. but it was able to get other information.

var recordGR = new GlideRecord(current.table); if(recordGR.get(current.document)) { var displayValue = recordGR.getDisplayValue(); var subjectText = displayValue ? displayValue : "a record discussion"; var tableDisplay = recordGR.getClassDisplayValue(); var linkText = displayValue ? "the " + tableDisplay + " record " + displayValue : "this " + tableDisplay + " record "; email.setSubject("You have been mentioned in " + subjectText); template.print("You have been mentioned by " + current.user_from.name +""); template.print("description "+ current.desciption + ""); template.print(" comments as :" + recordGR.comments.getJournalEntry(1) +"") ; template.print(" in <a href='/" + recordGR.getRecordClassName() + ".do?sys_id=" + recordGR.getUniqueValue() + "'>" + linkText + "</a>"); }

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Adding ticket Description in the mention email.