question Re: Guidence required to learn service now ITSM/ITOM tools in Community Central forum

Guidence required to learn service now ITSM/ITOM tools

mahesh817b — Tue, 21 Oct 2025 03:02:57 GMT

Hi everyone

Can any help me to learn service now ITSM/ITOM tools, any learning videos would be more helpful.

GlideFather — Wed, 22 Oct 2025 08:06:16 GMT

both modules ITSM and ITOM are complex in their extent.

And you mentioned tools, what tool do you mean in particular? Or do you mean the modules as such?

Select what' s the most suitable for you.

Let me know what do you think about this or ask more concrete questions.. the description is vague and too general :))

miftikhar20 — Wed, 22 Oct 2025 09:02:41 GMT

You can start learning ServiceNow ITSM and ITOM step-by-step using these official and community-recommended resources:

ITOM Learning Series (YouTube – TechTrek with AJ)
A complete ITOM playlist covering Discovery, Event Management, and Service Mapping with real examples and demos:
ITOM Batch-2 Playlist

ITSM Learning Path
Start with Incident, Change, Problem, and Catalog Management. You can check out this article for ITSM learning path:
https://www.servicenow.com/community/itsm-articles/recommended-training-for-itsm/ta-p/2614383

ITOM Recommended Training (Official Guide)
If you’re focusing more on ITOM, check out this official guide:
Recommended Training for ITOM

You can also request your Personal Developer Instance (PDI) from here to practice everything hands-on:
ServiceNow Developer Site

Hope this helps you!

If my response helped, please mark it as the accepted solution so others can benefit as well