https://www.servicenow.com/community/community-central-forum/auto-assigning-cases-to-hr-agent-while-in-awaiting-approval/m-p/3410460#M5175 <P>We have a workflow where when a case is open, is moves to Ready and then Awaiting Approval right away. Once approved (by a manager), it moves to Ready state and then is auto-assigned to an HR Agent. Is it possible to change the workflow so the case can be auto-assigned to an HR agent the same time the Awaiting Approval state starts?</P> Wed, 22 Oct 2025 14:58:26 GMT Jay_B 2025-10-22T14:58:26Z https://www.servicenow.com/community/community-central-forum/auto-assigning-cases-to-hr-agent-while-in-awaiting-approval/m-p/3410460#M5175 <P>We have a workflow where when a case is open, is moves to Ready and then Awaiting Approval right away. Once approved (by a manager), it moves to Ready state and then is auto-assigned to an HR Agent. Is it possible to change the workflow so the case can be auto-assigned to an HR agent the same time the Awaiting Approval state starts?</P> Wed, 22 Oct 2025 14:58:26 GMT https://www.servicenow.com/community/community-central-forum/auto-assigning-cases-to-hr-agent-while-in-awaiting-approval/m-p/3410460#M5175 Jay_B 2025-10-22T14:58:26Z