question Issue with Appending MRVS Data to Record Description in Community Central forum

Issue with Appending MRVS Data to Record Description

kanvapuriga — Wed, 22 Oct 2025 22:35:28 GMT

Hi All,
I have created a Record Producer that includes a Multi-Row Variable Set (MRVS). My objective is to automatically append the values from the MRVS to the record's description field upon submission of a request.
I attempted to achieve this using an "After Insert" Business Rule; and also from Reocrd producer script section-->however, the variables within the MRVS are not being appended as expected.
Could anyone please guide me on how to implement this functionality effectively?
Thank you in advance for your support.

Re: Issue with Appending MRVS Data to Record Description

Kieran Anson — Thu, 23 Oct 2025 10:10:41 GMT

Could you share the code you've written for your record producer script? That way, we can review and provide advice on what might be the issue

Re: Issue with Appending MRVS Data to Record Description

miftikhar20 — Thu, 23 Oct 2025 11:09:17 GMT

Hi @kanvapuriga,

You can achieve this by using a Record Producer Script that retrieves the rows from your Multi-Row Variable Set (MRVS), iterates through each row, and then appends those values to the description field of the generated record (e.g., an incident or a sc_request).

You can also move generateMrvsDetails function to a separate script include if you want to use this in multiple record producers.

If my response helped, please mark it as the accepted solution so others can benefit as well.

Re: Issue with Appending MRVS Data to Record Description

Ankur Bawiskar — Thu, 23 Oct 2025 11:19:13 GMT

@kanvapuriga

this is a duplicate thread.

I already shared solution/approach in your other thread.

Issue with Appending MRVS variables to Record Description

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏