question Projects for I.T. Systems Conversion & Their Go-Live Events in Community Central forum

Projects for I.T. Systems Conversion & Their Go-Live Events

CHSlehmanREL123 — Thu, 23 Oct 2025 15:04:26 GMT

Does ServiceNow have out-of-the box, but customizable workflow (outside and separate from the incident management workflow) for managing IT systems conversion go-live projects in order to track go-live issues and their resolution (within the conversion project) and 30-60-90 days follow-up before the new system go-live event transitions to long term support? Thank you in advance for sharing your knowledge and experience around this topic.

Re: Projects for I.T. Systems Conversion & Their Go-Live Events

StephenR0086629 — Mon, 27 Oct 2025 20:45:05 GMT

Systems conversion projects can be complex, especially when migrating legacy IT infrastructure to modern platforms. I’ve found success by breaking the process into clear stages—data mapping, testing, and phased go-lives. Communication and rollback planning are key. Using ServiceNow for tracking dependencies and workflows helps reduce errors and downtime, ensuring a smoother transition across departments.